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Voice Systems Architect - Cisco/Avaya Job


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Voice Systems Architect - Cisco/Avaya Job

Voice Systems Architect - Cisco/Avaya Job

Date: May 25, 2018

Location: Springfield, VA, US

Company: SAIC

Voice Systems Architect - Cisco/Avaya (Job Number:435362)


- This is a Voice Architect position for the Enterprise Network Management (ENM) team within the Vanguard 2.2.1 contract, providing engineering leadership over a blended voice solution environment.
- The well qualified candidate will possess and apply comprehensive expertise knowledge regarding telecommunications, data networks, VOIP, and convergence of data and voice networks.
- The candidate must be capable of planning and leading the design, development and implementation of telecommunications solutions.
- The candidate must be capable of evaluating performance results, performing risk assessments, and recommending changes affecting telecommunications solutions.
- The position directly supports DoS on-site to provide voice and data services to over 100,000 customers globally.

Responsibilities include:
- Works directly with the DoS ENM customer to build, design, test and deploy telecommunications solutions.
- Collaborate with technical SMEs on Enterprise wide solutions, participate in technical working groups, and contribute to technical advisory boards.
- Expert knowledge of Cisco and/or Avaya voice solutions equipment and software; Cisco Unified Communications (UC) and Avaya Communications Manager
- Experience supporting IP-based voice and video systems, including QoS on both LAN and WAN infrastructure
- Defines, plans and designs innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions to meet business/operational requirements.
- Leads feasibility studies, design creation, and proposal preparation for voice solutions and connectivity.
- Works closely with the telecommunications engineering and operations team as well as the data network teams
- Evaluates vendor performance to ensure conformance to Department of State standards.
- Leads process or technology improvements to enhance the performance or cost effectiveness of the voice systems.
- Developing performance analysis metrics and oversee the capacity planning for VoIP system expansion
- Provide training and mentor technical staff for VoIP troubleshooting, configuration and overall system knowledge
- Serves as a subject matter expert for escalation of voice related operational and implementation issues.
- Serves as a cross- platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of LAN/WAN services while maintaining appropriate security.
- Produces and maintains timely, accurate engineering documentation to support implementation, operations support and quality/compliance requirements.
- Develops Standard Operating Procedures. Designs system tests, and performs capacity planning.

Required Education/Skills:
- Bachelor degree in a computer science/computer engineering related discipline
- 18+ years voice, VOIP, or voice/data convergence/collaboration engineering experience (Tier II, Tier III, network infrastructure implementation and maintenance)
- Candidate must be a US Citizen and possess a US “SECRET” security clearance and eligible for a Top Secret clearance
- Experience working directly with Government customer
- Hands on experience with Cisco/Avaya voice solutions
- Hands on experience with Cisco data network switches/routers
- Experience supporting IP-based voice and video systems, including QoS on both LAN and WAN infrastructure
- Solid understanding of TCP/IP network protocols, including common application protocols

Desired Education/Skills:
- Certifications: CCIE – Collaboration strongly preferred; Avaya Certified Solutions Specialist or Avaya Certified Integration Specialist; CISSP, Network+, Security+
- ITIL ® Foundation certification
- Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs)
- Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC¿s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Mar 28, 2018, 2:06:45 PM
Primary Location: United States-VA-SPRINGFIELD
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

Nearest Major Market: Washington DC

Job Segment: Architecture, Telecom, Telecommunications, Engineer, Cisco, Engineering, Technology

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