16 hours

UC Subject Matter Expert

Chantilly, VA 20151
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

Integrate, configure, manage, operate, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype
Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis Respond to and work on all critical/high-profile UC referred issues and tickets
Provide key interoperability and functional testing with engineering teams, and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts
Respond to and initiate restoral actions on all the UC service support systems
Provide guidance for the field technicians for all daily incident handling and restorative issues
Document all UC systems, provide input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems
Participate in a rotational shift to ensure there is one SME on shift at all times
Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services
Provide training, webinars, whitepapers as necessary to customers and on demand
Communicate proactively and effectively with customers

Qualifications

These positions are expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, experience in all UC systems specified above, experience in VoIP and have at least 5 years experience in a Unified Communications environment. These positions are the experts when it comes to the operations, maintenance and daily analysis of performance of all the USCIS Core Unified Communications hardware and software system required for UC operations to be successful in its mission, and are the key individuals responding to and initiating restore actions on all the UC service support systems. These positions are expected to be responsive and work on all critical/high-profile UC referred issues and tickets.

Bachelors Degree and 10 years of analysis related to design, development, and integration of hardware and software to support large scale UC environments
5+ years of experience with delivering VoIP and working in enterprise UC environment
Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya
5+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in an fast paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype
Skillset equivalent to Cisco CCNP Collaboration or higher certification
Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks
Overcoming challenges of IP Telephony and Collaboration Applications
Experience with Agile/DevOps processes
Experience with working in an ITIL framework to deliver enterprise services

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-05-26 Expires: 2020-06-25

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Chantilly, VA 20151

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