4 days old

Technical Trainer

San Antonio, TX 78205
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Business Group Highlights

Health

The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers.

Responsibilities

Description:

Working in support of the Director of Service Strategy, Design and Transition (SSD&T), the Technical Training Specialist is responsible for development and delivery of training content to support training services across the DHA Global Service Center (DHAGSC). The Technical Training Specialist facilitates the training of new Tier 1/2 desktop support agents using both classroom, video, and over the shoulder training mediums. Leveraging a strong technical support background and experience, the Technical Training Specialist builds core training curriculum that is designed to enhance the skills of new DHAGSC agents as well as provide more advanced desktop support skills training to our more seasoned agents.

Responsibilities:

  • Train all new Service Center personnel to current specification.
  • Ensure training material meets Service Center standards prior to release from Training.
  • Conduct official hand-off of trainee strengths/weaknesses to Service Operation Supervisors.
  • Interact with various third-party support groups to coordinate on-site or remote training on Service Desk supported applications.
  • Develop training for the DHA Global Service Center to meet contract requirements.
  • Write or facilitate the writing of training guides and training material for all training provided by the Service Center.
  • Write or facilitate the writing of lessons plans for applications.
  • Develop assessments for training modules.
  • Provide new personnel with policies and guidance for the DHA Global Service Center.
  • Participate in the new personnel onboarding process.
  • Interact with various Service Center personnel to continually provide improved training.
  • Investigate and suggest improvements to Service Center procedures.
  • Promote adherence to Service Center policies and procedures.
  • Promote a positive team environment.
  • Work with Continual Service Improvement Director to ensure all training collateral meets or exceeds Quality standards and requirements.
  • Promote seamless communication within the Service Center.
  • Work special projects as required. Maintain all area documentation.

Qualifications

Skills:

  • Competency in Microsoft Office products: Word, Excel, PowerPoint, and Outlook
  • Proven experience in supporting Win 10, Active Directory, SCCM, and Bomgar
  • Strong customer service and communications skills
  • Ability to develop professional training content
  • Strong English skills both written and spoken

Requirements:

  • Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
  • Familiar with and/or certified in curriculum development
  • BS in Information Systems (or equivalent) and/or work experience (at least 5 years)
  • Current certification in Security+ CE
  • Familiar with and/or certified in ITILv3

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-05-21 Expires: 2020-06-21

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Technical Trainer

Perspecta
San Antonio, TX 78205

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