1+ months

Technical Help Desk Temp

KTY
Florence, KY 41042
Apply Now
Apply on the Company Site
  • Job Code
    117248676

Overview

Frontline support. Fields and manages all phone and email inquiries directed to the helpdesk.



Responsibilities

  • Provide phone and desk side technical support to Atlas end users on a variety of issues.
  • Provisioning of technical devices, including desktops, laptops, tablets and smart phones.
  • Act as a liaison between customers and other internal support staff to assure accurate incident interpretation.
  • Maintain communications with customers during the incident resolution process.
  • Focus on customer service, quality and follow up.
  • Strong desktop support skills to resolve higher level issues.
  • Create and maintain open incidents and service requests in ticket tracking system.
  • Maintain inventory quality control with internal and vendor asset databases
  • 24/7 operation with flexible hours, this is a shift position.
  • Develops and maintains positive customer relations.
  • Coordinates with team members to ensure all employee requests are handled appropriately and in a timely manner.
  • Ability to perform problem diagnosis, analyze data and provide an effective solution.
  • Must have excellent communication skills.
  • Adds information to existing knowledge base, writes documentation and documents procedures.
  • Other tasks as assigned
  • <br /><b>Overview</b><br/><br /><p style="margin: 0px;"><span style="font-size: 10.0pt; color: windowtext;">Frontline support. Fields and manages all phone and email inquiries directed to the helpdesk.</span></p><br /><br /><b>Responsibilities</b><br/><br <ul><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Provide phone and desk side technical support to Atlas end users on a variety of issues.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Provisioning of technical devices, including desktops, laptops, tablets and smart phones.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Act as a liaison between customers and other internal support staff to assure accurate incident interpretation.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Maintain communications with customers during the incident resolution process.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Focus on customer service, quality and follow up.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Strong desktop support skills to resolve higher level issues.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Create and maintain open incidents and service requests in ticket tracking system.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Maintain inventory quality control with internal and vendor asset databases</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">24/7 operation with flexible hours, this is a shift position. </span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Develops and maintains positive customer relations.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Coordinates with team members to ensure all employee requests are handled appropriately and in a timely manner.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Ability to perform problem diagnosis, analyze data and provide an effective solution.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Must have excellent communication skills.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Adds information to existing knowledge base, writes documentation and documents procedures.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Other tasks as assigned</span></li></ul> <img src="https://analytics.click2apply.net/v/NaArkrs6MGD2CRBOuqoNl"> <br/><br/><br /><b>Qualifications</b><br/><br /><ul><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">College degree and/or related work experience</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Strong knowledge of Windows, Mac, iOS and Android Operating systems</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Knowledge of various hardware and software products including Microsoft Office Suite, Exchange Administration, McAfee Antivirus, Microsoft System Center Configuration Manager (SCCM).</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Remote software knowledge using SCCM, Proxy, VPN and Remote Desktop.</span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Strong knowledge of wireless devices and technologies, including Wi-Fi, cellular and Bluetooth </span></li><li style="margin-left: 13.5pt;"><span style="font-size: 10.0pt; color: windowtext;">Must be motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner</span></li></ul><p style="margin: 0px;"><span style="font-size: 10pt; color: #ffffff;">IT Help Desk</span></p><p style="margin: 0px;"><span style="font-size: 10pt; color: #ffffff;">#GH19</span></p><p style="margin: 0px;"> </p><p style="margin: 0in; margin-bottom: .0001pt; background: white;"><span style="font-size: 8pt; font-family: 'Source Sans Pro'; color: #333333;">The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.</span></p><p style="margin: 0in 0in 0.0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><span style="font-size: 8pt; font-family: 'Source Sans Pro'; color: #333333;"> </span></p><p style="margin: 0in 0in 0.0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><span style="font-size: 8pt;"><span style="font-family: 'Source Sans Pro'; color: #333333;">If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law</span><span style="font-family: 'Source Sans Pro'; color: #333333;"> document at <a href="http://www1.eeoc.gov/employers/poster.cfm" target="_blank" rel="noopener"><span style="color: #015785;">http://www1.eeoc.gov/employers/poster.cfm</span></a>.</span></span></p><p style="margin: 0in 0in 0.0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><span style="font-size: 8pt; font-family: 'Source Sans Pro'; color: #333333;"> </span></p><p style="margin: 0in 0in 0.0001pt; background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><span style="font-size: 8pt;"><span style="font-family: 'Source Sans Pro'; color: #333333;">To view our Pay Transparency Statement, please click here:</span><span style="font-family: 'Source Sans Pro'; color: #333333;"> <a href="https://atlasair.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=25646&hashed=1157929663" target="_blank" rel="noopener"><span style="color: #015785;">Pay Transparency Statement</span></a></span></span></p><p style="margin: 0px;"> </p><p>PI117248676</p>
    Posted: 2020-01-18 Expires: 2020-02-19

    Featured Job

    Featured Employer

    Before you go...

    Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

    Share this job:

    Technical Help Desk Temp

    KTY
    Florence, KY 41042

    Join us to start saving your Favorite Jobs!

    Sign In Create Account
    Powered ByCareerCast