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Systems Engineer III - Microsoft Systems

Reliance Steel & Aluminum Co.

Cypress, California 90630
Job Code:
Div. 98 #528
Job Type:
Job Status:
Full Time
1st Shift
Reliance Steel & Aluminum Co.
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Job Details

The Systems Engineer III is responsible for administration, monitoring and supporting all aspects of the Windows infrastructure including, hardware, server resources, systems and key processes. The Systems Engineer III will identify and proactively respond to medium to high complexity system problems. The Systems Engineer III will troubleshoot and correct complex, sometimes ambiguous problems that affect operation of the environment. In addition, the Systems Engineer III will analyze current processes and procedures for possible improvements, as well as develop and maintain documentation of their assigned environment.

Essential Functions

Systems Engineering - Architects, implements and supports infrastructure technologies.

  • Assist the team with deployment, operations, and maintenance of infrastructure technologies
  • Review existing technologies for vendor support and end-of-life information
  • Contribute to design, implementation, integration, and testing of infrastructure technologies
  • Support the deployment, operations, and maintenance of infrastructure technologies
  • Proposes migration path strategies for upgrades
  • Design and create systems and architectures
  • Models solutions of varying complexities, and creates strategies that consider all aspects of the customer's requirements and problem.                                                                                                                  
  • Innovates and works to resolve problems that are ambiguous.    
  • Investigate, test, recommend and implement solutions                                                                                                            
  • Frame the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community
  • Present unbiased positions to customer, and explains complex ideas in understandable terms
  • Gain stakeholder buy-in, eliminates ambiguity, and ensures traceability to source requirements
  • Prior to commitment to change considers impact and mitigates and addresses any issues

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Administer, monitor and support all aspects of a Microsoft-based infrastructure environment                                                                                                                                    
  • Demonstrate knowledge of routine techniques, skills, equipment, and procedures                                                                                          
  • Apply knowledge to identify and proactively responds to high complexity system problems                                                                          
  • Assist in the resolution of medium to high complexity issues affecting Microsoft Server, Microsoft technologies, Messaging, and Directory Services.  Areas of responsibility include Active Directory, Exchange, Lync, Windows Server 2008/2012, SCCM, SCOM, Enterprise Vault and Antivirus
  • Work to develop additional technical knowledge and skills
  • Perform system maintenance activities
  • Develop and maintain documentation of assigned environment
  • Anticipate problems; sees how a problem and its solution will affect other areas                                                                                                                    
  • Analyze current processes and procedures for possible improvements                                                                                                                      
  • Evaluate new technology as potential solutions to existing problems
  • Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
  • Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue. 

Supplemental Duties & Responsibilities

  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Develop and maintain documentation of the Microsoft Systems environments
  • Embrace and foster the RTS culture consistently modeling our values and norms
  • Other duties as requested

Core Competencies

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts
  • Break down problems and identify all of their components
  • Provide insight into the root-causes of problems      
  • Anticipate problems and is proactive in addressing them
  • Ask perceptive questions to seek optimal solutions
  • Involves the team in problem solving
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Explore various sources for answers, and think "outside the box" to find options
  • Be open to others' ideas to help develop solutions
  • Help others cultivate their problem solving skills 

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather data and others' input when making decisions
  • Considers lessons learned from experience, differing needs, and the impact of the decision on others
  • Escalate decisions when appropriate
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
  • Weigh pros and cons of each option before making a decision and moving forward
  • Explain the rationale for a decision
  • Follow up to ensure decision was implemented 

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
  • Commit to continuous improvement                                                                                                                                        
  • Establish relationship with customers providing education as appropriate
  • Deliver high quality solutions
  • Elicit feedback from customers    
  • Assist in creating strategies to help the organization serve customers more effectively 

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
  • Acknowledge team members for their contributions
  • Provide assistance to others when they need it
  • Work for solutions that all team members can support
  • Effectively persuade and influence team members to achieve goals
  • Resolve confrontations and disagreements constructively                                                                                                                                                                                                                

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Facilitate between own functional area and areas below or above in the work stream as needed
  • Set well-defined and realistic goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                                  
  • Persistently push self and others for results
  • Help others
  • Provide consistency between projects
  • Allocate work were applicable
  • Anticipate and adjust for problems and roadblocks
  • Be enthusiastic for the things he/she sees as challenging
  • Display a high level of initiative, effort, and commitment towards completing assignments 

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Apply broad Reliance business knowledge and integrates it into optimal technology solutions for business processes 

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
  • Share ideas and perspectives and encourage others to do the same
  • Keep others informed of new developments
  • Tailor communications to audience to have the desired effect 

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Guide others toward goal accomplishment
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
  • Share best practices and processes


  • Bachelor’s Degree or equivalent work experience in a related field required. 
  • MCSE certification preferred
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills
  • Superior organization skills and multi-tasking abilities required
  • 7+ years’ experience with Microsoft Server technologies required within the following areas:


  • Exchange migrations
  • Windows 2008/2012 and Active Directory
  • VMware
  • Microsoft System Center (SCOM, SCCM)
  • Collaboration tools such as Lync in an Enterprise environment
  • DNS, IIS and DHCP required
  • Working in an enterprise wide infrastructure with at least 200 servers required
  • Server administration, performance monitoring and optimization, maintenance, security, domain architecture and upgrades required
  • Administrating a highly complex and dispersed environment required
  • Setup and support for servers, clients, and client deployment required

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.comto request an accommodation.


To be considered for this position, the candidate must submit their resume to 
recruiting@rsac.com and specify the position for which they are applying in the subject line or body of the email.

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