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Systems Engineer II - Microsoft Systems (Req. 639)

Reliance Steel & Aluminum Co.


Location:
Cypress, California 90630
Date:
06/25/2018
2018-06-252018-07-25
Job Code:
Div. 98 #639
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift
Reliance Steel & Aluminum Co.
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Job Details

JOB APPLICATION PROCESS:
 
To be considered for this position, the candidate must submit their resume to recruiting@rsac.com 
and specify the position for which they are applying in the subject line or body of the email.

The Systems Engineer II – Microsoft Systems is responsible for administration, monitoring and supporting all aspects of the Windows infrastructure including, hardware, server resources, systems and key processes. The Systems Engineer II – Microsoft Systems is responsible for collaborating with Field Operations and other teams in the development of the strategic design and management of the enterprise endpoint environment. The Systems Engineer II – Microsoft Systems will assist in the engineering of the standard desktop platform, design and implementation of the Windows operating systems, imaging solution, product and system lifecycle management, application packaging, compatibility testing, and deployment methods.

Essential Functions

Systems Engineering - Architects, implements and supports infrastructure and endpoint technologies.

  • Assist the team with deployment, operations, and maintenance of infrastructure & endpoint technologies
  • Review existing technologies for vendor support and end-of-life information
  • Contribute to design, implementation, integration, and testing of infrastructure & endpoint technologies                                                                                                                          
  • Contribute to system design and architectures
  • Support the deployment, operations, and maintenance of infrastructure & endpoint technologies                                                                                                                                                                                          
  • Contribute to identifying migration path needs
  • Participate in recommending solutions of varying complexities, and create strategies that consider all aspects of the customer's requirements and problem.    
  • Takes initiative in resolving problems that are ambiguous
  • Assist the team with investigating, testing, making recommendations, and implementing solutions
  • Assist the team in framing the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community    
  • Present unbiased positions to customers and explain ideas in understandable terms
  • Prior to commitment to change, works with the team to consider impact and address any issues                                                                                                                                                                                

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Administer, monitor and support all aspects of a Microsoft-based infrastructure & endpoint environment                                                                                                                                    
  • Demonstrate knowledge of routine techniques, skills, equipment, and procedures
  • Apply knowledge to identify and takes initiative to respond to all system problems                                                                                        
  • Assist in the resolution of low to medium complexity issues affecting Microsoft Server, Exchange, Active Directory and SCCM.
  • Support Field Operations in designing, creating, and maintaining stable and efficient endpoint images/builds using SCCM OSD.
  • Ensure that processes exist for updating images and ensuring images have current software releases including patching
  • Understand and provide recommendations for endpoint configurations by use of image settings, SCCM and Active Directory group polices
  • Assist with the management of desktop software distribution, operating system deployment, and patch management to enterprise workstations/laptops via Microsoft SCCM
  • Provide Tier 3 support to Field Operations team, responding to situations where standard procedures have failed in isolating or fixing problems
  • Provide support to Field Operations in the tracking, management and resolution of the root cause of incidents that pertain to desktop services with the goal of preventing a future recurrence of the same or related issues. 
  • Work to develop additional technical knowledge and skills
  • Perform system maintenance activities
  • Develop and maintain documentation of assigned environment
  • Works with the team to
  • Takes initiative to anticipate problems; sees how a problem and its solution will affect other areas
  • Contributes to analyzing current processes and procedures for possible improvements                                                                                                                        
  • Supports the team in evaluating new technology as potential solutions to existing problems
  • Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
  • Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue

Supplemental Duties & Responsibilities

  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Develop and maintain documentation of the Microsoft Systems environments
  • Embrace and foster the RTS culture consistently modeling our values and norms
  • Other duties as requested

Core Competencies

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them                                                                                                                                                                                                                                      
  • Seeks advise from those who've solved similar problems                                                                                                      
  • Follow up to ensure that the problem remains solved                                                                                                  
  • Documents and disseminates identification and resolution of problems to avoid future redundant work efforts
  • Breaks down problems and identifies all of their components
  • Provide insight into the root-causes of problems                                                                                                                                                  
  • Anticipate problems and is proactive in addressing them                                                                                                                                                                

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather data and others' input when making decisions                                                                                                                  
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others                                                                        
  • Escalate decisions when appropriate
  • Balances analysis, wisdom, experience, and perspective when making decisions                                                                                
  • Finds solutions that are acceptable to diverse groups with conflicting interests and needs

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to meet or exceed their needs and expectations                                                                                                            
  • Listen to concerns and resolves complaints effectively and promptly                                                                                                                
  • Commit to continuous improvement                                                                                                                                                                                                                    
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system                  
  • Establish relationship with customers providing education as appropriate                                                                                                                    
  • Deliver high quality solutions                                                                             

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Works with others to achieve goals
  • Listen and responds constructively to other team members' ideas                                                                                                                  
  • Encourage and facilitates cooperation, pride, trust and group identity                                                                                    
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Is open with other team members about his/her concerns.
  • Shares his/her expertise with others.                                                                                             

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Set well-defined and realistic goals                                                                                                
  • Accept responsibility for mistakes                                                                                                                                      
  • Comply with established policies and procedures                                                                                                  
  • Take ownership of ensuring successful outcome of work assignments/projects                                                                                                                                            
  • Minimize re-work                                                                                              
  • Seek out learning opportunities                                                                                  
  • Identify training needs and takes action to obtain knowledge
  • Collaborate between own functional area and areas below or above in the work stream as needed                                                                                                                                          
  • Persistently push self and others for results
  • Display initiative, effort, and commitment towards completing assignments                                                                                                                                                                                  
  • Helps others
  • Provides consistency between projects

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Demonstrate a basic understanding of how a business operates
  • Understands Reliance business and how technologies can support business processes

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account the audience and nature of the information (for example, non-technical, sensitive, controversial).
  • Ask questions and summarize what was heard to mitigate miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner      
  • Produce written information, which may include technical material that is appropriate for the intended audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information                                                                                              
  • Actively listen and clarify information as needed                                                                                                                                                  
  • Foster an atmosphere of open communication

Requirements

  • Bachelor’s Degree or equivalent work experience in a related field required. 
  • 3+ years’ experience with Microsoft Server and endpoint technologies required within the following areas:
    • Windows 2008/2012 and Active Directory required
    • Microsoft System Center SCCM required
    • DNS, IIS and DHCP required
    • Working in a complex and dispersed environment required
  • Setup and support for servers, clients, and client deployment required
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills
  • Superior organization skills and multi-tasking abilities required
  • Technical knowledge and experience with Microsoft SCCM deploying operating systems, applications, patch management, asset management, and desired configurations required
  • Experience with technologies used to support the migration of a user’s profile from one device to another preferred.
  • Strong knowledge of desktop applications and how they integrate with the operating systems and other applications required
  • Strong knowledge of Windows Operating Systems (Windows 7 / 10), including registry, file management and group policies required
 
We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law. 

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 


Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail  Gabriel.munoz@rsac.com to request an accommodation.
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