Intelligence

The Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military intelligence customers. Serving federal agencies and the Intelligence Community for more than 50 years, the Intelligence group helps our clients meet their mission needs by providing trusted advisors, leading-edge technologies, and innovative solutions.

Installs, supports, maintains and monitors IT Storage Area Network (SAN) infrastructure for reliability and uptime. Architects, designs, implements and maintains complex enterprise SANs and data backup recovery systems. In collaboration with other architecture and engineering teams(systems engineering, database administration, network operations and applications development), analyze and design enterprise storage systems used for customer data management, high transaction database processing and storage. Working with others, analyze and translate business requirements into a solution design for new installations or upgrades to existing platforms. Manages and provides operational support of data availability and retention systems such as server and SAN based backups and enterprise level backup solutions.

Position Summary:

The Technical Support Specialist is a contributing member of a Technical Support Team, who will interact directly with system end-users to facilitate day-to-day transactions, such as desktop deployments, account administration, provisioning access to hardware, software, and various system resources, and any required troubleshooting.

In addition to providing excellent customer service, a successful candidate will also assist the Technical Support Team in the operation and maintenance of various physical and virtual servers, desktop equipment, and networked printers and scanners.

The project is currently seeking a full-time IT professional with a strong background in providing technical customer support and system administration within distributed Microsoft Windows computing environments.

Minimum Experience Required: 5-9 years minimum, at least 5 years with the Customer

Key Word Descriptors:

Windows 7 10

MS Office

Jira Confluence

Help desk

Technical Writing

Customer Service

System Administration

VMware/Horizon

WSUS Administration

Window Deployment Services

Active Directory

MS Exchange Server Administration

A candidate shall also possess:

Ability to explain policies, processes, procedures and technical information clearly and accurately, verbally and in writing, to both technical and non-technical workforce Ability to work independently with minimal supervision and within a dynamic team environment

Demonstrated ability to follow-through on assigned tasks, including critical coordination Ability to successfully document, execute, coordinate, and track multiple tasks with competing priorities

Specific duties include:

Provide basic to mid-level technical customer support across multiple, disparate systems

Participate in the planning, design, test, integration, and deployment of technical solutions Assist in the operation, maintenance, and troubleshooting of various production systems and related system test environments

Interface with end users and support program training events

Provide customers access to specified applications, databases and shared files

Process customer requests; verify authorization; obtain approvals, and serve as a liaison between end-users and other members of a Technical Support Team

Build, configure and deploy common Windows based desktop hardware and software solutions

Draft technical support documentation as required

Use of issue tracking system to facilitate managing tasks and documenting resolutions

Requires 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.

Skills/Qualifications:

' Bachelor's degree in Computer Science , Information Technology or related field preferred Minimum of 5 years direct experience providing excellent customer service, technical support, and system administration functions within a distributed Microsoft Windows domain

Candidates must be U.S citizens and hold an active TS/SCI w/ Polygraph

Related IT industry professional certifications, (ex. MCSA/MCSE, A+, HDI, IT IL) a plus

Qualifications, knowledge and direct experience in the following areas are required:

Substantial knowledge of Windows/Windows Server operating systems

Experience providing basic to mid-level server administration, maintenance, and user account management within MS Windows domains

Considerable experience building and deploying typical and virtual Windows desktops, workstation hardware, and installation of Wpical productivity softwae

Aptitude for diagnosing, troubleshooting and resolving common Windows related technical issues

Excellent customer service skills

Qualifications, knowledge and direct experience in the following areas are highly preferred: Experience administering and troubleshooting zero/thin-client MS Windows desktop solutions (ex. VMware Horizon)

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.