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Sr Service Manager - Guest Reliability Engineering

Target


Location:
Brooklyn Park, MN
Date:
01/19/2018
2018-01-192018-02-17
Job Code:
1028100
Target
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Job Details


Job Description


Sr Service Manager - Guest Reliability Engineering(Job Number:INF000BUI)

JOIN US AS A SENIOR SERVICE MANAGER – GUEST RELIABILITY ENGINEERING

 

As a Senior Service Manager in Guest Reliability Engineering, you will be responsible for monitoring, analyzing and influencing action on a collection of technology products/services.  You will accomplish this by taking a Guest Centric view on how technology products/services are utilized, understanding stability patterns, escalating insights/issues, reporting and the overall advocating for stability/resiliency.

 

Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  As a Senior Service Manager – Guest Reliability Engineering, you’ll take the lead as you…

·       Monitor and manage business outcomes (i.e. error budget) across managed products and services

·       Responsible for business outcome management and issue resolution of service portfolios

·       Integrate the business partners, TTS and providers for seamless delivery of business outcomes

·       Partner across products and services teams to provide holistic, end-to-end experiences that Guest/Team Members desire

·       Act as an subject matter expert (SME) for managed products and services

·       Act as a reporting / data analyst to define quality metrics, reports and dashboard that are predictive, proactive and actionable; including the cross-team consolidation of key metrics (balanced scorecard)

·       Develop measures and processes to understand and drive prioritized stability backlog tasks

·       Assist in prioritizing key incident or quality issues for technology teams

·       Ensures key business objectives are met through service delivery

·       Proactively shares opportunities to improve efficiency and effectiveness of their area.

Requirements:

·       Bachelor’s Degree B.A./B.S or equivalent work experience

·       Minimum of 5 year retail business/technology experience

·       Demonstrated track record of effective results oriented tasks

·       Ability to work in a fast-paced and rapidly changing environment

·       Analytical, reasoning, and negotiations skills

·       Interpersonal, verbal, presentation and written communication skills

  • Willingness to collaborate with multiple partners

 

Preferred Requirements:

  • Competency is needed in the following areas:
    • Technical
      • Applying procedures, tools and methods

§  Ability to troubleshoot technical problem and understand technical ecosystem

    • Business
      • Understanding business organization
      • Planning, prioritizing and administering work
    • Behavioral
      • Leading, inspiring and building trust
      • Thinking strategically
      • Building relationships/ team working
      • Influencing and persuading
      • Principled negotiating
      • Resolving conflicts and problems

·       Target Stores experience or similar retail experience

·       Minimum of 1-2  years of leadership experience 


Primary Location: United States-Minnesota-Brooklyn Park
Apply on the Company Site
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