13 days old

Sr Manager, Technical Staff (Req 473)

Reliance Steel & Aluminum Co.
Cypress, California 90630
  • Job Code
    Div. 98 #473
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

The Sr. Technical Manager is an integral member of the Reliance Technology Solutions (RTS) team and is responsible for managing the Development and Database Administration staff in the Product Management group. This individual will provide guidance in handling medium-to-complex technical development initiatives. The Sr. Technical Manager must have a strong understanding of development concepts, latest software tools and technologies, strong database concepts and design techniques.


The Sr. Technical Manager will lead and motivate a team of Application and ETL Developers focused on the design, delivery and support of application and integration related technologies. In addition, the Sr. Technical Manager will also coach and manage Database Administrators focused on the design, delivery and support of SQL Server, Informix and Oracle databases.


To be successful in this role, the Sr. Technical Manager must build and maintain strong and strategic partnerships across the organization, quickly gaining an understanding of business needs so better services and processes are provided in support of business growth and stability. The role will work closely with other teams to drive the design, build and deployment of strategic solutions to meet business demands. The Sr. Technical Manager must lead their team to achieve goals and milestones by fostering trust and engaging in open, respectful and transparent communication.



  • Inspire, motivate and guide others toward goal accomplishment
  • Empower others by sharing power, authority, and information
  • Demonstrate highly effective practices when leading teams that produce significant business results
  • Effectively develop and sustaining a high level of team member commitment and "ownership" for decisions and results by team members                                                                                
  • Create an environment where team members accept differences in approaches; value opinions of others and act to promote the success of the entire team                                    
  • Model and coach behaviors consistent with RTS operating norms
  • Drive the development and implementation of strategies and roadmaps to address key issues and achieve goals and objectives.
  • Align the direction, products, services and performance to meet the varied needs of Reliance
  • Have in-depth understanding of one’s field and continuously search out best practices
  • Advocate change that results in continuous improvement of employees, processes, products, etc.
  • Ensure that project goals are met or exceeded within deadlines, scope, budget, and resource requirements
  • Provide direction to remove obstacles on complex project and/or delivery requirements
  • Create strategies and processes to help serve customers more effectively
  • Build high performing teams that foster information exchange to improve team efficiency and outcomes
  • Consistently create and foster an organizational climate which promotes enthusiasm and dedication to achieving organizational goals
  • Proactively identify, develop, strengthen and broaden valuable relationships with other groups both within and across the organization to leverage results
  • Proactively address complex problems that result in a satisfactory outcome for all involved parties
  • Make prudent decisions in complex situations, considering broad implications affecting multiple stakeholders    



  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Other duties as requested



Leadership – Displays initiative, effort, and commitment in carrying out the organization’s mission.  

   Able to:

  • Inspire and motivate by setting a direction and allowing others to take the lead in achieving that vision
  • Lead by example
  • Promote organizational mission and goals and demonstrate the way to achieve them
  • Consistently use positive language to inspire others, creating an open and energetic environment
  • Be seen as objective and professional, dealing with issues firmly and fairly

Team Building - Consistently encourages, develops, sustains, and rewards cooperative working relationships; understands team dynamics and how to facilitate good teamwork.

    Able to:

  • Diagnose critical skills and capabilities needed by individuals or by the entire team, and take effective action to bring about needed improvement
  • Bring individuals together to effectively work towards solving a problem or achieving a goal
  • Convey confidence in self and team; build pride in the team and inspires team members to perform at their full potential
  • Actively involve team members in decision making, giving the team credit for successes as well as responsibility for failures

People Management - Effectively recruits, develops, utilizes, evaluates, and rewards employees.


    Able to:


  • Lead, coach, mentor and train staff
  • Plan, distribute, coordinate, and monitor work assignments
  • Provide timely guidance, feedback, and set clear expectations
  • Evaluate work performance and provide constructive feedback to others
  • Ensure that staff is appropriately selected, utilized, and developed
  • Treat staff in a fair and equitable manner                                       
  • Deal appropriately with employee issues and problems                                 
  • Foster an environment where culturally diverse teams thrive, cooperate and achieve goals
  • Treat people as the organization's most valuable asset

Strategic Minded – Defines and delivers strategy for area of responsibility taking into account the overall organization's strategy. 

    Able to:

  • Understand big picture and align priorities with broader goals, measures outcomes.
  • Understand and convey complex concepts
  • Use feedback, seek and evaluate alternatives, solicit broad input and is solution-oriented

Business Acumen – The ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome. 


   Able to:

  • Understand and make decisions based on general and industry specific economic conditions and their impact on Reliance's business
  • Understand Reliance's business and to articulate the types of products, processing and services provided by the Reliance Family of Companies
  • Understand business fundamentals and how their own area fits relative to the bottom-line
  • Understand and factor business fundamentals into decision making                   
  • Demonstrate broad understanding of and appropriately apply good financial management practices
  • Make business decisions with good judgment, thoughtful analysis, and clear logic

Functional / Technical Expertise - Possesses required functional and technical skills to do the job at a high level of accomplishment.

    Able to:

  • Identify opportunities and generate recommendations for the development of new technical/professional applications, products, and services within the organization
  • Apply broad functional / technical knowledge in area of expertise; be sought after as a subject matter expert
  • Demonstrate active interest and ability to enhance and apply new functional skills                            
  • Solve complex problems using functional / technical / professional expertise

Partnering/Networking – Develops, maintains, and strengthens partnerships with others inside and outside the organization who can provide information, assistance, and support to achieve common goals. 


   Able to:

  • Understand how each person adds value to the partnership
  • Be respected by others within the organization as someone how can influence and reach agreement in challenging situations
  • Develop networks and build alliances
  • Build consensus among a diverse group of process stakeholders. Facilitate a resolution to the challenges that arise from business processes that span many functional, divisional and geographic areas of a company
  • Good influencing and persuasion skills with the ability to enthuse and inspire multi-disciplinary teams and build successful relationships at all levels
  • Participate in cross-functional activities to achieve organizational objectives

Managing Change  - Embrace and champion change, adapting to and helping others through the change process


Able to:

  • Seize opportunities to influence the future direction of an organizational unit or the overall business  
  • Build consensus and create acceptance of change while effectively addressing concern
  • Adjust rapidly to new situations                                                                                                                                                                 
  • Adapt to and help staff to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles                                        
  • Maintain focus, intensity, and persistence, even in adverse, evolving, or ambiguous situations                                                                                                 
  • Be flexible, open, and receptive to new ideas and approaches                                                                                                                                          
  • Explain the driver for change and communicate a sense of urgency regarding the need to change                                                                                             
  • Actively involve others in the change process; solicit input ahead of time and assist others in seeing how change will affect them
  • Understand the impact of change and its effect on the ecosystem      

Results Focus - Knowing what outcomes are required and focusing self and team members on delivering the results.

    Able to:

  • Set ambitious performance targets and priorities for self and others
  • Foresee scope changes and gaps and act accordingly
  • Manage resource allocations on multiple projects and stay within budget and timeline
  • Provide accurate project effort estimates
  • Quantify project resource requirements
  • Measure and communicate proposed project benefits                                                                                                                                    
  • Maintain and articulate a focus on results as a key driver for activity                                                                                                                                
  • Be enthusiastic, ambitious, determined, and confident to challenge, ensuring high levels of personal and service achievement             
  • Have stamina and willpower to deliver results                         
  • Recognize and celebrates success

Knowledge Management - Ensures that the right information is provided to the right people at the right time to make the right decisions.

    Able to:

  • Capitalize on the collective expertise of employees to carry out the organization's mission
  • Encourage knowledge exchange                                       
  • Create a work environment that encourages creative thinking and innovation
  • Encourage staff to be open to developing new insights into situations and applying innovative solutions
  • Foster originality, flexibility, an open exchange of ideas and reasonable risk-taking

Conflict Management - Manages and resolves conflicts and disagreements in a positive and constructive manner in order to minimize adverse impact.

     Able to:

  • Anticipate, manage and prevent conflicts and disagreements that may be politically charged and/or span multiple groups
  • Identify and take steps to prevent potential situations that could result in inappropriate confrontations.                                                                              
  • Establish a clear and compelling rationale for resolving the conflict.
  • Collect information from relevant sources to understand the conflict.                                                                                                                                 
  • Objectively view a conflict from all sides.                                                                                                                                                                  
  • Stay focused on resolving a conflict while avoiding personal issues and attacks.                                                                                                                
  • Present and seek potential solutions or positive courses of action.                                                                                                                                     
  • Take positive action to resolve a conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

    Able to:

  • Anticipate problems and be proactive in addressing them
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Provide innovative and creative solutions

Accountability – Ensures that effective controls are developed and maintained to safeguard the integrity of the organization.  

   Able to:

  • Seek input from others to formulate consensus to ensure that the team members are invested in their work and the required outcome
  • Establish criteria and/or work procedures to achieve a high level of quality, productivity, or service
  • Dedicate required time and energy to assignments or tasks to ensure that no aspect of the work is neglected
  • Overcome obstacles to completing tasks or assignments
  • Accept responsibility for outcomes (positive or negative) of one’s own work and that of their team.
  • Admit mistakes and refocuses efforts when appropriate
  • Provide encouragement and support to others in accepting responsibility; does not accept others’ denial of responsibility without questioning                                      
  • Promote established policies and procedures                                                                     
  • Create high levels of commitment and buy-in for results; holds others accountable for achieving the results

Communication - Ability to communicate effectively across all levels.

     Able to:

  • Effectively communicate with Senior Executives
  • Express oneself clearly in conversations and interactions with others                                                                                                                                  
  • Express oneself clearly in business writing                                                                                                                                                                   
  • Plan and deliver oral and written communications that make an impact and persuade their intended audiences
  • Have a candid and direct conversations with others
  • Listen empathically to and understand the needs and concerns of others before stating one's own opinions

Customer Focus - Ability to develop and maintain strong relationships with customers by listening to the customer, understanding and responding to their needs.

     Able to:

  • Manage highly complex, sensitive and business critical customer situations
  • Treat customers with courtesy, responding to requests in a timely manner, seeks feedback from customers to monitor satisfaction
  • Consider both short and long-term interests of the customer in making service decisions
  • Proactively identify and prioritize customer needs
  • Model, lead, train and motivate multiple levels of personnel to be excellent in customer service.                                                                                            
  • Develop and maintain customer relationships; build trust and credibility                                                                                                                             
  • Delivers high quality products and services                                                                                                                                                                 
  • Committed to continuous improvement                                                                                                                                                                      
  • Actively seek feedback from customers to identify ways to continuously improve customer service
  • Be adept at defusing highly-charged situations while remaining calm and respectful
  • Establish highly effective relationships of trust and collaboration with customers
  • Eliminate barriers that interfere with providing outstanding customer service
  • Foster a customer-focused climate by constantly challenging peers and direct reports to “think like a customer”              

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Make decisions in difficult or ambiguous situations                                                                                   
  • Take charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made                                            
  • Consider impact of decisions made before taking action
  • Use a factual approach to decision making by systematically collecting valid and reliable data
  • Propose options and viable solutions when faced with problems









  • Bachelor’s Degree in Computer Science, Mathematics or Engineering required
  • Advanced degree a plus
  • A team player with integrity, passion, initiative, and leadership ability
  • Highly organized, multi-tasking capabilities, and commitment to detail
  • High degree of initiative and professionalism
  • Strong Microsoft Excel, Word, and PowerPoint skills required
  • 7+ years of experience in software and integration (ETL) architecture, design, development and deployment of technology solutions including data, business and user services in large, complex enterprises required
  • Hands on experience in database design and development with a minimum 7 years of logical and physical data modeling for the enterprise required
  • Minimum of 7 years of professional experience in software development using programming language such as .NET C#, ASP.NET, ADO.NET, HTML, XML/Web Services, JQuery and/or JavaScript required
  • Informatica integration experience required
  • Experience in a data warehouse environment a plus
  • Understanding of advanced web-based architectures required
  • Advanced knowledge of SQL programming and tuning and Microsoft SQL Server and Oracle databases required
  • Experience with Informix Databases a plus
  • Good knowledge of shell, Perl or equivalent scripting language required
  • Broad experience utilizing varying project methodologies and SDLC management required
  • Experience in implementing quality guidelines, standards and procedures required
  • Strong verbal, written and presentation skills; must have the ability to convey complex information to a broad audience required
  • Experience managing geographically-dispersed teams, with ability to hire, lead, develop and retain top talent
  • Experience with collaborating in a multiple stakeholder environment including internal teams, vendors, third parties, and sub-contractors required
  • A demonstrated record of partnership with teams across the organization and influence to achieve business results across multiple teams who may have different goals preferred

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law. 

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 

Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail  gabriel.munoz@rsac.com to request an accommodation.

To be considered for this position, the candidate must submit their resume by clicking the "Apply Now" button.

Posted: 2018-11-26 Expires: 2018-12-26

Featured Job

Featured Employer

Share this job:

Sr Manager, Technical Staff (Req 473)

Reliance Steel & Aluminum Co.
Cypress, California 90630

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast