3 days old

Service Management Administrator

Perspecta
Norfolk, VA 23510
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Business Group Highlights

Navy Marine Corps

The Navy Marine Corps business group provides end-to-end IT solutions to the Department of the Navy including transport, networking, end user hardware and services, cybersecurity and staffing. Using agile engineering and DevOps methods, we produce mission-specific solutions to solve the Fleet's challenges.

Responsibilities

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce14,000 strong'stands ready to welcome you to the team. Let's make an impact together.

Perspecta has an immediate need for a Service Management Administrator in Norfolk, VA and San Diego, CA.

This position is for a System Administrator which provides execution of the high daily volume of tickets assigned in the HPSM queues Client Services is responsible for on both SIPR and NIPR - Change, Incident, Line Item and Interactions. These tickets include time sensitive LOS2 tickets, escalation tickets of VIP/EVIP, MOC C2, as well as Software MAC, Web, Exchange, Restore tickets. SysAdmin not only completes these tickets, but provides troubleshooting support on the 24x7. The SysAdmin also provides Real Time assistance to Service Desk and Field Services personnel in troubleshooting via conference calls and dedicated chat room Client Services hosts to reduce time to restore customer services and assist in First Call resolution.

The Current Operations team supports multiple enterprise solutions which are critical to the functionality of our users ability to perform their mission on a daily basis.

Qualifications


MUST HAVE:

Security+ CE certification

Candidates must have a Secret Clearance


PREFFERED:

- Degree (technical field); may hold Bachelors degree

- 4 years experience supporting a DoD services

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Posted: 2019-09-14 Expires: 2019-10-14

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Service Management Administrator

Perspecta
Norfolk, VA 23510

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