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Service Desk Associate Job


Broomfield, CO
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Job Details

Service Desk Associate Job

Service Desk Associate Job

Date: Jun 3, 2017

Location: Broomfield, CO, US

Company: SAIC

Service Desk Associate (Job Number:426608)


SAIC is looking to hire a Service Desk Associate in Broomfield, CO immediately.

Job Description:

- Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online.
- Follows all company and department documented policies and procedures. Identifies, diagnoses isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation.
- Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more.
- May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and any troubleshooting performed. Maintains and updates records in Incident Management system.
This is a shift work position in a 24x7x365 environment requiring flexibility in work hours.

Required Education/Skills:

- AA Degree in related discipline & 1 year of experience or High school diploma or GED with 2 years of related experience
- Minimum 1 year of technical support experience in a call center environment
- Proven hardware/software troubleshooting experience
- Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chat
- Demonstrated commitment and ability to provide excellent customer service
- Ability to work well with all teammates in a fast-paced SLA driven environment
- Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
- Understanding of IT concepts/practices and experience with common service desk software.
- Proven ability to think and troubleshoot logically and act decisively in critical situations
- Experience supporting Microsoft Office and Windows OS in an enterprise environment
- Experience with account administration and password resets in a Microsoft Active Directory environment
Clearance Requirement:
Must be a US Citizen and possess a US “Public Trust” clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance.


- Willingness to work any shift in a 24x7x365 environment, including weekends and holidays
- Ability to arrive and start work promptly at beginning of scheduled shift

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Apr 6, 2017, 7:41:30 AM
Primary Location: United States-CO-BROOMFIELD
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: None
Shift: Rotating
Schedule: Full-time

Nearest Major Market: Denver

Job Segment: Engineer, Service Desk, Database, Systems Engineer, Call Center, Engineering, Customer Service, Technology

Apply on the Company Site

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