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Service Coordinator - El Dorado

Riggs Caterpillar

El Dorado, AR
Job Code:
Riggs Caterpillar
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Job Details

Title: Service Coordinator - El Dorado
Location: El Dorado, AR

Service Coordinator El Dorado, AR Full Time Riggs CAT is an award winning, family owned and operated, Caterpillar dealership, serving the state of Arkansas by selling, renting, and servicing Caterpillar equipment since 1927 from 8 locations across the state. A Service Coordinator performs the bulk of the administrative functions required for our technician services. They will coordinate necessary repairs or maintenance, insure our customers are correctly invoiced for service work, and that payment is received in a timely manner from our customers. Responsibilities: Receive incoming calls and serve as primary customer contact with Service department. Maintain common areas of service office to present a professional, well-organized image to our customers. Conduct initial customer interview and process work orders and outside purchases. Identify and pre-order tools and parts to expedite completion of repairs. Price and sell service. Research service information and technical information and communicate to Technician to expedite repairs. Coordinate delivery and return of parts, tools, and information to field personnel. Maintain service schedule. Schedule and/or dispatch Technicians. Substitutes in absence of Supervisor for administrative functions. Load and unload tools, components, parts, and equipment. Transport tools, components, parts, and equipment around facility. Maintain Service files. Files warranty claims. Performs any other duties necessary to improve customer satisfaction, PINS, and profitability. Maintain a professional, business-like appearance at all times when representing the Company. A willingness to respond to the changing needs of the business and do what is necessary to carry out the total department responsibility. This job description is not intended to be all-inclusive, and the employee will also perform other responsibilities as assigned by his/her immediate supervisor or other management as directed Physical

Must be able to exert 25 lbs. of force occasionally and 10 lbs. of force frequently. Must be able to effectively communicate, both written and verbally, for contact with customers and co-workers. Must be able to hear telephone conversations. Must be able to read and comprehend information received via computer terminal, specification reports, memo's & reports. Minimum

High School diploma or GED Benefits: Paid Holidays & Vacation 401(k) Profit Sharing Plan Tuition Reimbursement Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Short and Long Term Disability Ins. Riggs reserves the right to reverse or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. RIGGS is an equal opportunity employer providing equal employment opportunities without regard to race, color, sex, religion, national origin, age, physical or mental handicap or veteran's status
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