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Senior Support Specialist


Portland, Oregon 97210
Job Type:
Job Status:
Full Time
1st Shift
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Job Details

We are accepting applications for a Senior Support Specialist to be responsible for client support, contract administration, branding consistency, and general administrative assignments.


  • Handle branded Business Development Fund Account which allows dealers to submit for cooperative funding for uniforms, advertising, marketing direct mailers, grand openings, new management kickoffs, etc..

  • Work with each customer to define and create advertising option thru multiple media sources such as radio, direct mailers, billboards, etc.

  • Ensure dealers follow franchise requirements and keep track of fund allotment via Excel. Track what is available in remaining funds for future enhancements to branded sites.

  • Attend webinars and offsite meetings for upcoming promotions and EPOS changes.

  • Will assist customers with co-op opportunities and direct them to appropriate resource.

  • Work directly with Chevron and Shell resource websites to obtain detailed information being requested by customer.

  • Administer websites, changing passwords and status profiles as needed by customer. Will ensure information is accurate.

  • Run monthly Station Volume reports.

  • Evaluate volume decreases (red flags) and enter incentive volumes on branded websites.

  • Assist with contract documentation preparation.

  • Analyze payments to ensure they are made correctly and applied appropriately to customer account, GL, etc.

  • Keep and maintain photo archive for each site including site details.

  • Manage the Mystery Shop programs.

  • Assist customers with required franchise regulations.

  • Enter into CRM the dealer contract information to ensure data is centralized and up to date.

  • Follow-up on contracts to ensure they are properly signed-off and fully executed copies are returned to customers.

  • Answer calls and back-up to BT Manager. Provides general customer care as additional available resource.

  • Other duties as required.



  • College degree or equivalent work experience.

  • Marketing experience an asset.

  • Four plus years working in office environment.

  • Proficient MS Excel, Word, and Outlook.

  • Experience working with CRM systems.

  • Excellent verbal and written communications skills.

  • Detail oriented and strong organizational skills.

  • Limited travel.

  • Background check, drug test, and driver’s license check required.

    Benefits include: Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long Term Disability, Short Term Disability, Life Insurance, Employee Assistance Program and PTO.

    We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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