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Senior Network Engineer

Reliance Steel & Aluminum Co.

Schaumburg, Illinois 60193
Job Code:
Div. 98 #459
Job Type:
Job Status:
Full Time
1st Shift
Reliance Steel & Aluminum Co.
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Job Details



The Senior Network Engineer is responsible for administration, monitoring and supporting all aspects of the network including, software, and hardware, LANS, WANS, telecommunications systems, and their components. The role will identify and proactively respond to highly complexity system problems. This role designs and creates network systems and architectures. The role troubleshoots and corrects complex sometimes ambiguous problems that affect operation of the environment.  In addition, this role will analyze current processes and procedures for possible improvement. The Senior Network Engineer is the primary IT contact for Reliance business units and provides escalation response for issues.  This position will also develop and maintain documentation of assigned environment.


Network Engineering - Knowledge of the architecture and typology of network, software, and hardware, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.

  • Design and create systems and architectures
  • Model solutions of varying complexities, and create strategies that consider all aspects of the customer's requirements and problem
  • Innovate and work to resolve problems that are ambiguous
  • Frame the essence of the customer’s issue, and build scalable and adaptable solutions, while considering the larger stakeholder community
  • Present unbiased positions to customer, and explain complex ideas in understandable terms
  • Propose migration path strategies for upgrades
  • Gain stakeholder buy-in, eliminate ambiguity, and ensure traceability to source requirements
  • Consider impact and mitigate and address any issues prior to commitment to change


Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Provide deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications Manager/CME, Unity Connection/Express, UCCX, Presence, Cisco Jabber, Emergency Responder, Expressway, WebEx and various IP and Video endpoints.
  • Combine data, voice, and video traffic on a single network. Conduct analyses to ensure productivity improvement and functionality of mobility products associated with convergence. Perform complex technical analysis of Voice communication services utilizing IP devices.
  • Administer, monitor and support all aspects of the network environment
  • Install and configure routers, switches, Unified Communications and related technologies
  • Develop and maintain documentation of assigned environment
  • Troubleshoot and correct complex problems that affect operation of the environment
  • Anticipate problems; see how a problem and its solution will affect other areas
  • Analyze current processes and procedures for possible improvements
  • Evaluate new technology as potential solutions to existing problems


·         Serve as technical liaison with vendors

  • Pursues training and development opportunities; strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues

·         Other duties as requested

  • Conducts analysis, prepares reports, and works on project implementation.
  • Provide support, troubleshoot, Install and Configure routers, switches
  • Provide support, troubleshoot, Install Unified Communications and related technologies

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

   Able to:

  • Frame problems before trying to solve them

  • Seek advice from those who have solved similar problems

  • Follow up to ensure that the problem has been resolved

  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts

  • Break down problems and identify all of their components

  • Provide insight into the root-causes of problems

  • Anticipate problems and is proactive in addressing them

  • Ask perceptive questions to seek optimal solutions

  • Involve the team in problem solving

  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each

  • Explore various sources for answers, and think "outside the box" to find options

  • Be open to others' ideas to help develop solutions

  • Help others cultivate their problem solving skills


  • Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

   Able to:

  • Gather data and others' input when making decisions

  • Consider lessons learned from experience, differing needs, and the impact of the decision on others

  • Escalate decisions when appropriate

  • Balance analysis, insight, experience, and perspective when making decisions

  • Find solutions that are acceptable to diverse groups with conflicting interests and needs

  • Weigh pros and cons of each option before making a decision and moving forward

  • Explain the rationale for a decision

  • Follow up to ensure decision was implemented


  • Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

   Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the Service Now ticketing system
  • Commit to continuous improvement
  • Anticipate customer’s needs and move to effectively address issues
  • Establish relationship with customers providing education as appropriate
  • Deliver high quality solutions
  • Elicit feedback from customers
  • Assist with strategies to help the organization serve customers
  • Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

Able to:

  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
  • Acknowledge team members for their contributions
  • Provide assistance to others when they need it
  • ·Work for solutions that all team members can support
  • ·Effectively persuade and influence team members to achieve goals
  • ·Resolve confrontations and disagreements constructively
  • Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to:

  • Facilitate between own functional area and areas below or above in the work stream as needed
  • Set well-defined and realistic goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge
  • Persistently push self and others for results
  • Help others
  • Allocate work were applicable
  •  Anticipate and adjust for problems and roadblocks
  • ·Be enthusiastic for the things he/she sees as challenging
  • Display a high level of initiative, effort, and commitment towards completing assignments
  •  Company Business Knowledge - Understands the company, its products and the business processes.

Able to:

  • ·Apply broad Reliance business knowledge and integrate it into optimal technology solutions for business processes
  • Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
  • Share ideas and perspectives and encourage others to do the same
  • Keep others informed of new developments
  • Tailor communications to audience to have the desired effect
  •  Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Guide others toward goal accomplishmen
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
  • Share best practices and processes



  • 7+ years of experience in engineering and supporting large, carrier grade, multisite network deployments required.
  • Expert-level experience with Cisco Unified Communications Manager (Version 9.x or higher) required
  • 5+ years of working experience with cisco unity, jabber, and contact center required.
  • 5 + years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required
  • Familiar with database concepts and client/server concepts
  • Strong organizational skills and ability to multi-task in an enterprise business environment
  • Current CCNP and/or Voice certification required
  • Functional knowledge of core networking concepts required
  • Outstanding technical documentation skills
  • Working knowledge and experience in layer 3 routing protocols: RIPv2, OSPF, EIGRP, and BGP required.
  • Advanced Knowledge of TCP/IP, Ethernet technologies, IP routing and routing protocols, multicast, Unix/Linux systems, network security technologies and carrier network architectures
  • Skilled with Campus Core, WAN Routing and Switching
  • Skilled with Packet Analysis and network monitoring tools
  • Strong hands on technical knowledge in Cisco Unity and Call Center Express.
  • Advanced technical knowledge of PSTN, VoIP, T1/PRI, MPLS, and systems inter-connectivity
  • Strong technical knowledges in H.323, SIP, & MGCP
  • Experience with software vendors such as Micro-call, Calabrio, and Akkadians are preferred
  • Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
  • Experience with current best practices in IT standards, principles, and security practices
  • Extensive experience supporting a multi-facility environment.
  • Strong written, verbal and presentation communication skills and ability to communicate at all levels within an organization
  • High School Diploma/GED required
  • Bachelor’s Degree desirable

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law. 

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 

Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail  gabriel.munoz@rsac.com to request an accommodation.


To be considered for this position, the candidate must submit their resume to recruiting@rsac.com 
and specify the position for which they are applying in the subject line or body of the email.

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