1+ months

Route Sales Associate

Farmer Brothers Coffee
Stockton, CA 95202
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  • Job Code
    106370520

Farmer Brothers Coffee

US-CA-STOCKTON

Job ID 2018-2760
Category DSD

Overview

Farmer Brothers has an exciting opportunity for a Route Sales Associate. The Route Sales Associate provides route relief as required and is responsible for providing great service to our customers. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. This role sells and delivers coffee, tea, and related products to our customers as assigned. When on route, the RSA consistently executes the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty. The RSA may perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities.

Responsibilities

  • When assigned to a route, The RSA will deliver, replenish, and rotate beverage station products on each call.
  • Ensures the equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
  • Responsible for escalating customer issues quickly to the DSM and ensuring customer satisfaction.
  • Ensures all customers on a daily set schedule receive delivery and service as required
  • When on route, this role manages invoices, inventory, and collections daily.
  • When on route, the RSA is responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions, and ensuring the beverage station is set to standard.
  • Notifies DSM (District Sales Manager) of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
  • Assists DSM on inventory cycle counts, warehouse duties and customer related matters as assigned.
  • Becomes familiar with our brewing equipment and learns to make basic repairs or adjustments.
  • Makes sales calls when time and opportunity allows.


Qualifications

  • High School Diploma or G.E.D. required
  • Route delivery experience a plus
  • Occasional overnight travel
  • Customer service background preferred
  • Knowledge of foodservice industry
  • A clean and good driving record
  • Mechanical aptitude with company hardware and software products
  • Ability to lift 50 lbs to 75 lbs. frequently and 100 lbs. occasionally
  • Proficient in assessing customer needs
  • Fully supports and stands behind business goals
  • Readily identifies issues, problems or opportunities
  • Is aware of impact self has on others
  • Uses active listening and communicates effectively with customers or management
  • Identifies new opportunities and proactively works to grow the business
  • Builds rapport and cooperative relationships with customers

Preferred:
  • Uses sound business judgement
  • Decision Making
  • Collaboration
  • Strong Communication
  • Active Listening Skills
  • Independent
  • Proactive
  • Planning and Acting Strategically


The successful candidate will be required to complete a background check (including, but not limited to, employment verification, criminal history check and education verification), a pre-employment drug screen and DOT physical.

Farmer Brothers Company not only prides itself on our products, but we take pride in our employees. We are able to offer competitive wages and benefits. By doing this we ensure that we are able to attract and retain the best talent. We offer competitive benefits which include:
  • Medical, Dental and Vision insurance plans
  • 401(k) Plan
  • ESOP Plan ( Employee Stock Ownership Plan)

Founded in 1912, Farmer Bros. Co. is a manufacturer, wholesaler and distributor of coffee, tea and culinary products. The Company is a direct distributor of coffee to restaurants, hotels, casinos, offices, quick service restaurants ("QSR's"), convenience stores, healthcare facilities and other foodservice providers, as well as private brand retailers in the QSR, grocery, drugstore, restaurant, convenience store, and independent coffee house channels. The Company's product lines include roasted coffee, liquid coffee, coffee-related products such as coffee filters, sugar and creamers, assorted iced and hot teas, cappuccino, cocoa, spices, gelatins and puddings, soup bases, dressings, gravy and sauce mixes, pancake and biscuit mixes, and jellies and preserves. The Company's primary brands include Farmer Brothers®, Artisan Collection by Farmer Brothers™, Superior®, Metropolitan™ , Cain's™ and McGarvey™.

At Farmer Brothers Company we want our employees to succeed...their success is our success.

Equal Opportunity Employer<br/><b>Farmer Brothers Coffee</b><br/><br/>US-CA-STOCKTON<br/><br/><b>Job ID </b> 2018-2760<br/><b>Category </b>DSD<br/><br/><b>Overview</b><br><br><strong>Farmer Brothers</strong> has an exciting opportunity for a <strong>Route Sales Associate</strong>. The Route Sales Associate provides route relief as required and is responsible for providing great service to our customers. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. This role sells and delivers coffee, tea, and related products to our customers as assigned. When on route, the RSA consistently executes the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty. The RSA may perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities.<br><br><b>Responsibilities</b><br><br><ul><li>When assigned to a route, The RSA will deliver, replenish, and rotate beverage station products on each call.</li><li>Ensures the equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.</li><li>Responsible for escalating customer issues quickly to the DSM and ensuring customer satisfaction.</li><li>Ensures all customers on a daily set schedule receive delivery and service as required </li><li>When on route, this role manages invoices, inventory, and collections daily.</li><li>When on route, the RSA is responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions, and ensuring the beverage station is set to standard.</li><li>Notifies DSM (District Sales Manager) of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.</li><li>Assists DSM on inventory cycle counts, warehouse duties and customer related matters as assigned.</li><li>Becomes familiar with our brewing equipment and learns to make basic repairs or adjustments.</li><li>Makes sales calls when time and opportunity allows.</li></ul><br><br><b>Qualifications</b><br><br><ul><li>High School Diploma or G.E.D. required</li><li>Route delivery experience a plus</li><li>Occasional overnight travel</li><li>Customer service background preferred</li><li>Knowledge of foodservice industry</li><li>A clean and good driving record</li><li>Mechanical aptitude with company hardware and software products</li><li>Ability to lift 50 lbs to 75 lbs. frequently and 100 lbs. occasionally</li><li>Proficient in assessing customer needs</li><li>Fully supports and stands behind business goals</li><li>Readily identifies issues, problems or opportunities</li><li>Is aware of impact self has on others</li><li>Uses active listening and communicates effectively with customers or management</li><li>Identifies new opportunities and proactively works to grow the business</li><li>Builds rapport and cooperative relationships with customers</li></ul><br>Preferred: <br><ul><li>Uses sound business judgement</li><li>Decision Making</li><li>Collaboration</li><li>Strong Communication</li><li>Active Listening Skills</li><li>Independent</li><li>Proactive</li><li>Planning and Acting Strategically</li></ul><br><br>The successful candidate will be required to complete a background check (including, but not limited to, employment verification, criminal history check and education verification), a pre-employment drug screen and DOT physical.<br><br>Farmer Brothers Company not only prides itself on our products, but we take pride in our employees. We are able to offer competitive wages and benefits. By doing this we ensure that we are able to attract and retain the best talent. We offer competitive benefits which include: <ul> <li>Medical, Dental and Vision insurance plans</li> <li>401(k) Plan</li> <li>ESOP Plan ( Employee Stock Ownership Plan)</li> </ul> <br> Founded in 1912, Farmer Bros. Co. is a manufacturer, wholesaler and distributor of coffee, tea and culinary products. The Company is a direct distributor of coffee to restaurants, hotels, casinos, offices, quick service restaurants ("QSR's"), convenience stores, healthcare facilities and other foodservice providers, as well as private brand retailers in the QSR, grocery, drugstore, restaurant, convenience store, and independent coffee house channels. The Company's product lines include roasted coffee, liquid coffee, coffee-related products such as coffee filters, sugar and creamers, assorted iced and hot teas, cappuccino, cocoa, spices, gelatins and puddings, soup bases, dressings, gravy and sauce mixes, pancake and biscuit mixes, and jellies and preserves. The Company's primary brands include Farmer Brothers, Artisan Collection by Farmer Brothers, Superior, Metropolitan , Cain's and McGarvey. <br><br><b>At Farmer Brothers Company we want our employees to succeed...their success is our success.</b> <br><br><b>Equal Opportunity Employer</b><br/><br/> <img src="https://analytics.click2apply.net/v/q4V6arTlWLEnuAekUG5XW">
Posted: 2018-12-20 Expires: 2019-02-20

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Route Sales Associate

Farmer Brothers Coffee
Stockton, CA 95202

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