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Quality and Controls Engineer II (3 Openings)

Reliance Steel & Aluminum Co.


Location:
Cypress, California 90630
Date:
03/22/2018
2018-03-222018-04-21
Job Code:
Div. 98 #604
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift
Reliance Steel & Aluminum Co.
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Job Details

Under the general supervision of the Manager, Quality and Controls, the Quality and Controls Engineer II will work as a part of Reliance Technology Solutions (RTS) Quality and Controls (QC) group. The Quality and Controls Engineer II will plan, test and ensure QC standards on concurrent multiple IT projects with an emphasis on Microsoft Dynamics AX and other ERP systems. Additionally, the Quality and Controls Engineer II will be responsible for test documentation, test execution and championing QC standards with internal/external team members to deliver the highest quality IT products in a timely and cost-effective manner.

Essential Functions

Quality and Controls (QC) – Knowledge of the principles, methods, and tools of quality and controls used to ensure a product fulfills requirements and standards.

  • Adhere to and promote RTS' application Lifecycle Management (ALM) practices
  • Support and champion all aspects of the Software Development Life Cycle
  • Provide design input for Microsoft Dynamics AX and other systems with an emphasis on quality and control
  • Assure projects meet quality standards by providing technical guidance in planning, designing, executing testing, and developing procedures related to product quality on medium to high complexity ERP and other software applications.
  • Demonstrate a broad understanding of QC and business processes
  • Demonstrate a customer focus vision                                                                                                                      
  • Take the initiative to understand how our customers will use our applications and incorporate that use into test cases            

QC Planning – Plans and documents a systematic approach to all aspects of testing.

  • Participate in reviews of business requirements and application design
  • Plan, execute and manage the following Test Cycles across a variety of software products including Microsoft Dynamics AX:
    • Functional Testing
    • Regression Testing
    • Testing Automation
  • Accurately scope out duration, work effort and complexity of QC activities
  • Plan, accurately estimate and execute QC work elements as it relates to Software Development Life Cycle
  • Interpret and communicate test status to leadership and project team.
  • Ensure proper test coverage exists based on requirements and design specifications
  • Create documented and effective test plans
  • Break down work into distinct and executable tasks
  • Anticipate and adjust for problems and roadblocks
  • Provide recommendations and resolutions to roadblocks
  • Coordinates and implements solutions to overcome roadblocks
  • Recommend strategies and methods to improve test plans and processes

QC Design and Development – Designs and develops test cases, test environment and test data to ensure quality of solution.

  • Assist, create and maintain test and production environments
  • Analyze requirements and functional/ technical specifications to create test cases
  • Assist in development of in-house test tools
  • Ensure, maintain and protect the integrity of the test environment and test data
  • Ensure test environment(s) and test data reflects business requirements for test execution
  • Design and deliver Quality and Control status reports as it relates to test cycles and the overall work effort
  • Create test data for multiple and/or complex projects

QC Testing and Execution – Executes test cases and tracks test results and drives test issues to resolution.

  • Execute test cases, interprets and documents test results and generates status reports and metrics  
  • Coordinate test schedules, work and resource plans and manage progress of all test activities against plan
  • Establish testing entrance and exit criteria
  • Develop test automation capabilities to support applications RTS quality control activities
  • Perform risk analysis at project management level
  • Define and coordinate production verification and validation
  • Participate in production verification and validation.

QC Closure – Documents final status accomplishments, approvals and future test improvement areas.

  • Obtain approvals from solution stakeholder
  • Define regression tests for future projects
  • Prepare testing outcome summary
  • Create and document reusable test processes

Quality & Controls Methodology and Tools – Develops quality controls methodology policies/procedures and tools to ensure efficiency in QC processes.

  • Define and implement process improvements, focused on solution quality
  • Works with cross functional teams to design and implement QC standards, metrics and leading practices
  • Act as a liaison between project and infrastructure teams
  • Coordinate and execute code releases and deployments between environments (Development, Test, QA, Train, Production)
  • Maintain quality control tools (e.g. develop reports and change configuration)

Supplemental Duties & Responsibilities

  • Pursue training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Support cross functional QC and Release Management activities and objectives
  • Support and perform backup release deployments
  • Train RTS resources on QC methodologies and tools
  • Other duties as needed

Core Competencies

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them
  • Break down problems and identify all of their components, including hidden or tricky aspects
  • Show insight into the root-causes of problems      
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Involve the team in problem solving
  • Ask perceptive questions to seek optimal solutions
  • Be open to others’ ideas to help develop solutions
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather relevant information before making decisions.
  • Escalate decisions when appropriate
  • Weigh pros and cons of each option before making a decision and moving forward
  • Balance analysis, insight, experience, and perspective when making decisions
  • Explain the rationale for a decision
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
  • Make decisions in difficult situations in a timely manner
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others

Customer Service - Ability to develop and maintain strong relationships with others by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Deliver high quality products and services
  • Commit to continuous improvement                                                                                                                                        
  • Anticipate others needs and move to effectively address issues
  • Establish proactive relationship with others, including providing education as appropriate
  • Elicit feedback from others
  • Deliver high quality solutions that meet the organization’s needs

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Apply broad business knowledge to quality business solutions

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Proactively collaborates between multiple levels of the functional team, the project leadership team and other teams as needed
  • Display a high level of initiative, effort, and commitment towards completing assignments
  • Set priorities
  • Anticipate and adjust for problems and roadblocks
  • Be enthusiastic for the things he/she sees as challenging
  • Mitigates issues within work scope to keep the workflow moving smoothly to a conclusion
  • Seize opportunities
  • Manage costs
  • Provide consistency between projects
  • Set well-defined and realistic personal goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                                  
  • Persistently push self and others for results
  • Help others learn

Communication - Communicates effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Expresses information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial).
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Ensure written messages have the desired effect on the target audience
  • Disseminates timely and accurate information to others
  • Clearly and concisely communicate with peers, management, vendors and clients

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
  • Acknowledge team members for their contributions
  • Provide assistance to others when they need it

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Guide others toward goal accomplishment
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
  • Share best practices and processes

Requirements

  • Bachelor’s Degree in Computer Science or equivalent work experience in a related field required
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills
  • 6+ years’ hands-on Quality and Control experience with focus on AX systems required
  • Expert knowledge of testing methodologies and enforcing SDLC policies required
  • 5+ years’ advanced experience with ALM tools (e.g., HP ALM, MS TFS, SpiraTeam, etc.) required
  • Advanced experience with generating, communicating and interpreting test results and test status reports required
  • Advanced experience with configuring and managing Testing Automation Frameworks and Bug Tracking systems preferred
  • Advanced experience with an AX, and/other ERP systems preferred
  • Advanced experience with development of advanced complexity SQL scripts required
  • Strong knowledge of MS SQL Server and/or other RDBMS architectures required
  • Experience in the following Team Foundation Server (TFS) areas: source code management, reporting, requirements management, automated builds, testing and release management preferred
  • Elementary .NET or other object oriented programming skills preferred
  • Experience with interacting and supporting infrastructure related activities (e.g., connectivity support) required
  • Experience with collaborating and troubleshooting cross-team issues (e.g., Citrix, networking, etc.) required
  • Strong analytical and data manipulation skills required
  • Ability to self-direct and work effectively with both functional and technical resources required
  • Outstanding ability to analyze test results and generate comprehensive test summary reports and metrics required
  • Excellent written and oral communication skills required
  • Ability to multitask on two or more concurrent projects required
  • Strong time management skills with a history of meeting commitments required

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know.

Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail Gabriel.munoz@rsac.comto request an accommodation.
APPLICATION PROCESS:

To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the position for which they are applying in the subject line or body of the email.

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