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Parts Concierge Specialist

General Electric


Location:
Madison, WI
Date:
07/13/2018
2018-07-132018-08-13
General Electric
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Job Details

**About Us:**

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



**Role Summary:**

Generate revenue and increase sales of assigned customer portfolio through creating and maintaining long term customer

relationships/satisfaction. Telephone hospital, clinics and physician office customers to sell

assigned products/services. Meet/exceed sales quotas and activity levels for assigned territory by

keeping sales trackers and account reviews. Prospects, qualifies, quotes and closes new

business in assigned area.



**Essential Responsibilities:**

Grow assigned customer portfolio to achieve and exceed annual pricing, order and revenue

targets in designated product and/or services categories through outbound and inbound call

activities, meeting call volume targets as well. Prioritize selling time to build and maintain a

balanced funnel of sales prospects to generate sales, achieve account penetration and drive

market share growth. Develop and maintain consultative sales relationships with all key-buying

influences in each account by using installed base information, sales and service

reports/databases, new leads and cold-calling efforts. Maintain complete knowledge of each

accounts history, contacts and current and long-term purchase plans for designated products.

Track call outcomes and opportunities through designated tracking processes and/or customer

relationship management tools. Act as primary salesperson for tactical sales opportunities by

working directly with prospective customers to build value for our offerings, present proposals,

negotiate and secure the order, working through both GEs internal sales and the external

customers purchase processes. Maintain/earn customer loyalty by providing best in class

customer service to all GE Healthcare customers. Promote customer satisfaction by working with

install and support organizations to resolve customer related sales issues. Record customer

feedback and complaint information through the proper quality processes and channels. Support

and partner with field sales and service personnel in their efforts to sell strategic offerings and

maximize account penetration by identifying sales prospects, developing targeted account

strategies, providing account/product information, participating in internal/customer meetings,

developing proposals and providing account follow up. Drive targeted marketing campaigns and

follow up on Telemarketing Maintain thorough current and competitive product knowledge and

clear understanding of market dynamics in order to offer creative solutions to customers.

Understand basic clinical applications, functions, features and benefits with the ability to

communicate them to customers.



**Qualifications/Requirements:**

Quality Specific Goals Aware of and comply with the GEHC Quality Manual, Quality

Management System, Quality Management Policy, Quality Goals, and applicable laws and

regulations as they apply to this job type/position Complete all planned Quality & Compliance

training within the defined deadlines Identify and report any quality or compliance concerns and

take immediate corrective action as required Knowledge and understanding of all Global Privacy

and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines,

NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Intl

Law is broken. Knowledge and understanding of all Environmental Health Policies (including but

not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within

them to ensure that no company policy or US / Intl Law is broken Ownership of order and

configuration quality at the point of entry to ensure accuracy, configuration integrity and that all

requirements are tied to documented customer inputs. Drive continuous improvement on all

related processes, work instructions, and procedures to ensure ongoing standardization and

simplification of the Quality Management System.



Qualifications At least one of the following

core experiences Bachelors degree, 2+ years successful over the phone business to business

sales experience requiring closure of sale over the phone, or 3+ years GEHC experience in

customer facing role(s) Proficiency in computer skills in Microsoft Office Suite products

Willingness to travel to required team meetings up to several trips per year including overnight

stays depending on business needs. Ability to communicate using English (or local language)



**Desired Characteristics:**

Preferred Qualifications Proven track record of sales success, meeting and exceeding sales

targets, and penetrating new accounts/markets/competitive through proficiency in prospecting,

lead qualification, sales and negotiations Highly motivated goal-oriented self starter with ability to

work autonomously and as part of a team, takes initiative to make things happen, identifies what

needs to be done and does it. Exceptional interpersonal skills - strong verbal phone

communication, effective benefit-oriented presentation skills and robust influencing skills with

persistence to overcome objectives. Excellent organizational, project management and time

management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and

attention to detail. Adaptable to multiple requests and daily changes. Ability to interact effectively

with all levels of an organization, both internally and with external customers. Creative Problem

Solving Strong analytical skills demonstrating ability to identify root causes of problems; generate

and evaluate creative alternative solutions; implement problem resolutions quickly and effectively

with fact-based decisions. Dependable Being reliable, responsible, dedicated, committed, and

fulfilling obligations Adaptable/Flexible Being open to change (positive or negative) in response

to new information, different or unexpected circumstances, and/or to work in ambiguous situations

in a high paced environment with changing needs High Integrity Accepting and adhering to high

ethical, moral, and personal values in decisions, communications, actions, and when dealing with

others Experience with Customer Relationship Management tools Basic understanding of

technical/medical equipment and services, preferred knowledge in applicable specific GE

Healthcare care areas desired



**Locations:** United States; Wisconsin; Madison



GE will only employ those who are legally authorized to work in the United States for this opening.
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