3 days old

NOC Technician 2

San Antonio, TX 78205
Apply Now
Apply on the Company Site
Business Group Highlights

Health

The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers.

Responsibilities

Description:
The Infrastructure Monitoring Analyst is responsible for providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment. The Event Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the network architecture and with supported applications within the Military Health System (MHS) environment.

Responsibilities:
Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
Provide accurate, timely, and professional documentation on all supported issues.
Provide a high level of professionalism and customer service.
Follow up on all incidents in a timely and professional manner.
Quickly identify and escalate high-priority issues.
Accurately triage/assign/escalate tickets per standard operating procedures.
Efficiently and accurately, resolve all assigned incidents.
Identify and document incident resolution and support knowledge.
Complete all assigned duties in a timely and accurate manner.
Adhere to the schedule and have dependable attendance.

Qualifications

Skills:
Technically competent
Strong critical-thinking skills that facilitate expedient problem solving
Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk)
Familiarity with MHS is preferred
Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
Familiar with Service Desk support methodology
Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)
Must be able to work in a stressful environment

Requirements:
Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
Relevant technical certifications preferred (A+, Security+, Network+, etc.)
Familiar with ITIL (certification preferred)
HDI certification preferred

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

Email this job to a friendRefer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed




As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-03-26 Expires: 2020-04-25

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Featured Job

Featured Employer

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

NOC Technician 2

Perspecta
San Antonio, TX 78205

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast