1+ months

New Residential Services Coordinator

Connexus Energy
Ramsey, MN 55303
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  • Job Code
    106366306

Overview

Connexus Energy provides electric service to 130,000+ customer-members in a 7-county area just north of Minneapolis/St. Paul Minnesota. We are proud of our exceptional rankings in service reliability and customer service, and seek an individual who can help us continue to achieve outstanding results.

We have an immediate opening for a Residential Services Coordinator to serve as the main point of contact for our customers (developers, builders and internal staff) related to establishing new residential services. This role will provide project management, problem resolution and manage expectations while enhancing customer relations throughout the new residential services process.

Key Responsibilities & Results:

  • Process all applications for new residential services accurately and in a timely manner to ensure construction timelines are met.
    • Main point of contact for customers to process pre-construction requests, explain the construction process and ensure the accuracy of submitted materials such as application and site plan.
      • Explain construction time frames and service implementation costs
      • Inform customers of their action items and confirm dates of completion
      • Create work order packets and maps of new build connects
      • Request and manage Gopher State One Call tickets and stage materials as needed
      • Verify all information, provided by all applicable parties, is recorded accurately within work order packet
  • Provide customers with the details of the design process and explain Connexus Energy's standards, specifications, and aid-to-construction policy to ensure they are met.
    • Create billing accounts
    • Create work orders including GIS maps
    • Facilitate the coordination of work, internally and externally, to ensure work is completed in a timely manner.
  • Complete reconciliation of each new service.
    • Create aid-to-construction quotes, invoices and/or refunds
    • Process and post payments
    • Reconcile all material, labor and as-built to ensure accurate accounting, customer charges and mapping in GIS
  • Participate in the development, implementation and execution of customer communication process.
    • Communicate status updates with internal and external customers
    • Develop process for notifying design engineers when meter base is installed.
    • Monitor aging work orders and verify target start dates with builders.
    • Communicate scheduled construction window and verify site is ready for installation.
  • Participate in continuous improvement exercises to evaluate, identify and implement process improvements for residential service process
    • Source improvement process ideas by collecting information from customers.
    • Work with IT for website improvements including the development of a Builder Portal.
    • Identify improvements in current process including payment and permit submission
    • Identify and improve payments for high volume builders
  • Provide support to Field Operations department
    • Provide backup support to department including assisting with locates, resource planning, scanning/filing and outdoor lighting project management generation as needed.

<p><span style="text-decoration: underline;"><strong>Overview</strong></span><br /><br />Connexus Energy provides electric service to 130,000+ customer-members in a 7-county area just north of Minneapolis/St. Paul Minnesota. We are proud of our exceptional rankings in service reliability and customer service, and seek an individual who can help us continue to achieve outstanding results.</p> <p>We have an immediate opening for a Residential Services Coordinator to serve as the main point of contact for our customers (developers, builders and internal staff) related to establishing new residential services. This role will provide project management, problem resolution and manage expectations while enhancing customer relations throughout the new residential services process.<br /><br /><span style="text-decoration: underline;"><strong>Key Responsibilities & Results:</strong></span> </p> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Process all applications for new residential services accurately and in a timely manner to ensure construction timelines are met.</span> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Main point of contact for customers to process pre-construction requests, explain the construction process and ensure the accuracy of submitted materials such as application and site plan.</span> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Explain construction time frames and service implementation costs</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Inform customers of their action items and confirm dates of completion</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Create work order packets and maps of new build connects</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Request and manage Gopher State One Call tickets and stage materials as needed</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Verify all information, provided by all applicable parties, is recorded accurately within work order packet</span></li> </ul> </li> </ul> </li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Provide customers with the details of the design process and explain Connexus Energy's standards, specifications, and aid-to-construction policy to ensure they are met.</span> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Create billing accounts</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Create work orders including GIS maps</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Facilitate the coordination of work, internally and externally, to ensure work is completed in a timely manner.</span></li> </ul> </li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Complete reconciliation of each new service.</span> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Create aid-to-construction quotes, invoices and/or refunds</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Process and post payments</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Reconcile all material, labor and as-built to ensure accurate accounting, customer charges and mapping in GIS</span></li> </ul> </li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Participate in the development, implementation and execution of customer communication process.</span> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Communicate status updates with internal and external customers</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Develop process for notifying design engineers when meter base is installed.</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Monitor aging work orders and verify target start dates with builders.</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Communicate scheduled construction window and verify site is ready for installation.</span></li> </ul> </li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Participate in continuous improvement exercises to evaluate, identify and implement process improvements for residential service process</span> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Source improvement process ideas by collecting information from customers.</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Work with IT for website improvements including the development of a Builder Portal.</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Identify improvements in current process including payment and permit submission</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Identify and improve payments for high volume builders</span></li> </ul> </li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Provide support to Field Operations department </span><br /> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Provide backup support to department including assisting with locates, resource planning, scanning/filing and outdoor lighting project management generation as needed.</span></li> </ul> </li> </ul> <p style="margin: 0in 0in 0pt;"> </p> <img src="https://analytics.click2apply.net/v/7dXrNRiljE7qSZ1NF6Rep"> <br/><br/><div><span style="text-decoration: underline;"><strong><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-decoration: underline;">Required Talents, Skills, Expertise, Education:</span></strong></span></div> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">High school diploma</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">2 year's customer service experience</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Working knowledge of Microsoft office suite products: Word, Outlook, Excel, and PowerPoint</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Ability to develop technical knowledge of electric utility distribution, construction and maintenance</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Ability to develop technical knowledge of design process and components </span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Strong attention to detail and organization skills</span></li> </ul> <div> <div> </div> </div> <div><span style="text-decoration: underline;"><strong><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-decoration: underline;">Preferred Talents, Skills, Expertise, Education:</span></strong></span></div> <br /> <ul> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">2 year Associates degree</span></li> <li><span style="color: #000000; font-family: arial,helvetica,sans-serif; font-size: 10pt;">3 year's of experience related to construction and/or in electric utility industry</span></li> </ul> <br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Additional Data</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong><em>The application review process will begin on January 7, 2019</em></strong></p> <p><strong>Compensation:</strong> This position offers a competitive wage and an attractive benefits package including medical, dental, life, disability insurance, 401(k), and tuition reimbursement.</p> <p><br /><strong>An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities</strong></p> <p><em>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.</em></p> </div> </div> </div>
Posted: 2018-12-19 Expires: 2019-02-19

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New Residential Services Coordinator

Connexus Energy
Ramsey, MN 55303

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