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Network Engineer II

Reliance Steel & Aluminum Co.


Location:
Cypress, California 90630
Date:
11/14/2017
2017-11-142017-12-14
Job Code:
Div. 98 #565
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift
Reliance Steel & Aluminum Co.
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Job Details

The Network Engineer II is responsible for administration, monitoring and supporting all aspects of the network including, software, and hardware, LANS, WANS, telecommunications systems, and their components. The role will identify and proactively respond to highly complexity system problems. This role designs and creates network systems and architectures. The role troubleshoots and corrects complex sometimes ambiguous problems that affect operation of the environment. In addition, this role will analyze current processes and procedures for possible improvement. The Network Engineer II is the primary IT contact for Reliance business units and provides escalation response for issues. This position will also develop and maintain documentation of assigned environment.

Essential Functions

Network Engineering - Knowledge of the architecture and typology of network, software, and hardware, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.                                                                                                                             

  • Review existing technologies for vendor support and end-of-life information
  • Contribute to defining systems and creating architectures
  • Contribute to designs, implementation, integrations, and testing of network technologies                                                                                                                          
  • Support the deployment, operations, and maintenance of network technologies.                                                                                                                                                                                              
  • Contribute to identifying migration path needs      

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Support deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications Manager/CME, Unity Connection/Express, UCCX, Presence, Cisco Jabber, Emergency Responder, Expressway, WebEx and various IP and Video endpoints.
  • Combine data, voice, and video traffic on a single network. Conduct analyses to ensure productivity improvement and functionality of mobility products associated with convergence. Perform complex technical analysis of Voice communication services utilizing IP devices.
  • Administer, monitor and support all aspects of the network environment
  • Demonstrate knowledge of routine techniques, skills, equipment, and procedures
  • Apply knowledge to identify and proactively respond to medium complexity problems
  • Install and configure routers, switches, Unified Communications and related technologies
  • Develop and maintain documentation of assigned environment
  • Troubleshoot and correct medium to high complexity problems that affect operation of the environment
  • Work to develop additional technical knowledge and skills

Supplemental Duties & Responsibilities

  • Serve as technical liaison with vendors
  • Pursues training and development opportunities; strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested
  • Provide support to conduct analysis, prepare reports, and work on project implementation
  • Provide support, troubleshoot, Install and Configure routers, switches
  • Provide support, troubleshoot, Install Unified Communications and related technologies

Core Competencies

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

   Able to:

  • Frame problems before trying to solve them
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts
  • Break down problems and identify all of their components
  • Provide insight into the root-causes of problems
  • Anticipate problems and is proactive in addressing them

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

   Able to:

  • Gather data and others' input when making decisions
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others
  • Escalate decisions when appropriate
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

   Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the Service Now ticketing system
  • Commit to continuous improvement
  • Anticipate customer’s needs and move to effectively address issues
  • Establish relationship with customers providing education as appropriate
  • Deliver high quality solutions

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

Able to:

  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to:

  • Facilitate between own functional area and areas below or above in the work stream as needed
  • Set well-defined and realistic goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge
  • Persistently push self and others for results
  • Collaborate between own functional area and areas below or above in the work stream needed
  • Help others
  • Persistently pushes self and others for results
  • Provide consistency between projects
  • Display initiative, effort, and commitment towards completing assignments

Company Business Knowledge - Understands the company, its products and the business processes.

Able to:

  • Understands Reliance business and how technologies can support business processes.

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed

Foster an atmosphere of open communication

Requirements

  • Bachelor’s Degree or equivalent work experience in a related field required
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills
  • 2+ years of experience in engineering and supporting large, carrier grade, multisite network deployments required
  • Expert-level experience with Cisco Unified Communications Manager (Version 9.x or higher) required
  • 2+ years of working experience with cisco unity, jabber, and contact center required
  • 2+ years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required
  • Familiar with database concepts and client/server concepts
  • Strong organizational skills and ability to multi-task in an enterprise business environment
  • Current CCNP and/or Voice certification required
  • Functional knowledge of core networking concepts required
  • Outstanding technical documentation skills
  • Working knowledge and experience in layer 3 routing protocols: RIPv2, OSPF, EIGRP, and BGP required.
  • Advanced Knowledge of TCP/IP, Ethernet technologies, IP routing and routing protocols, multicast, Unix/Linux systems, network security technologies and carrier network architectures
  • Skilled with Campus Core, WAN Routing and Switching
  • Skilled with Packet Analysis and network monitoring tools
  • Strong hands on technical knowledge in Cisco Unity and Call Center Express
  • Advanced technical knowledge of PSTN, VoIP, T1/PRI, MPLS, and systems inter-connectivity
  • Strong technical knowledges in H.323, SIP, & MGCP
  • Experience with software vendors such as Micro-call, Calabrio, and Akkadian are preferred
  • Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
  • Experience with current best practices in IT standards, principles, and security practices
  • 2+ years of experience supporting a multi-facility environment
  • Strong written, verbal and presentation communication skills and ability to communicate at all levels within an organization




We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law. 

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 


Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail  Gabriel.munoz@rsac.com to request an accommodation.



JOB APPLICATION PROCESS:
 
To be considered for this position, the candidate must submit their resume to recruiting@rsac.com 
and specify the position for which they are applying in the subject line or body of the email.

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