1+ months

Manager Medical Information

Parsippany, NJ 07054
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Company Info
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description

The primary responsibility is to manage medical information and communication for assigned products marketed by Teva Pharmaceutical Industries, Ltd. by providing oversight for the prompt, accurate, and scientifically and medically balanced responses to unsolicited medically-related inquiries from internal and external customers.  The responsible individual will collaborate with other North America Medical Affairs (NAMA) colleagues and work closely with key members of internal departments including, Legal, Regulatory Affairs, Marketing, Global Health Economics Outcomes Research (GHEOR), Clinical Research, Market Access / Managed Markets, Sales, and Sales Training to provide medical support for development, implementation, maintenance, and enhancement of ongoing medically-related activities related to Tevas branded marketed product(s).  All policies, Standard Operating Procedures, Work Instructions and related documents should be followed accordingly. 

Travel Requirements:  Approximately 20%

  • Develop and maintain a library of standard medical response documents (ie, standard response letters, frequently asked questions [FAQs]) for use in response to medical and product -related inquiries from healthcare professionals and consumers
  • Conduct medical/scientific review of all materials and concepts used in promotion of Tevas branded products and sales training materials.  This review is done in collaboration with Legal and Regulatory members (PARC, Promotional Advertising Review Committee) to ensure that all promotional material (sales detail aid, slide decks, websites, patient materials, etc.)  meet the US Food and Drug Administration (FDA) Code of Regulations and guidance documents, as well as high ethical standards
  • Provide direction and guidance to external Contact Center staff on handling of unsolicited requests received in the Medical Information Contact Center and provide FAQs and unique responses as necessary
  • Serve as a mentor and resource to other medical information staff members, including external Medical Information Contact Center specialists
  • Respond verbally to inquiries from healthcare professionals and consumers as necessary
  • Review cases received in the Contact Center and identify training needs related to knowledge about Teva product(s), related programs and disease state information
  • Assist management with Quality Control review activities within LifeSphere MI and in monitoring of phone calls from the external Contact Center to assure responses are accurate, complete, and compliant with Teva policies, procedures and Work Instructions
  • Provide Medical/Scientific review of all activities submitted through Teva Healthcare Interactions Portal (HIP) involving payment to external healthcare professionals
  • Take responsibility as the primary point of contact for medical review of materials used in external communications (press releases, announcements, etc.), and coordinates review with NAMA therapeutic area Medical Director, Global Medical Director, NAMA and GMA management
  • Assist with medical review of formulary dossiers developed by GHEOR department and manage their distribution through the external Contact Center
  • Assist with development, review and/or maintenance of product and disease-related slide kits in collaboration with other Medical Affairs personnel
  • Provide medical support for Marketing and Sales Training departments (eg, development of promotional and/or sales training materials for advisory boards, consultant, and speaker training meetings) including working directly with their respective vendors
  • Provide medical information support at medical/scientific conferences
  • Provide strategic input and support to the NAMA Medical Team(s) and Medical Affairs Operating Plan(s) for assigned products

Education Required: R.Ph. or R.N. with 5 or more years of experience in medical information or related area involving writing, communication and scientific skills (e.g., Clinical Research, Scientific Communications, Medical Science Liaison)
M.S., Pharm.D., Ph.D. with 3 or more years of experience in medical information or related area involving writing, communication and scientific skills (e.g., Clinical Research, Scientific Communications, Medical Science Liaison)
Experience Required: Three-five years of experience in medical information or related area involving writing, communication and scientific skillsDisplays proficiency with computer applications, particularly MS Office Suite; familiarity with navigating the internet and use of search engines

  • Attention to detail and documentation 
  • Scientific expertise in assigned therapeutic area(s)
  • Excellent interpersonal, written, and verbal communications skills are essential
  • Adequate knowledge and experience with computer programs and database systemsStrong working knowledge of the FDA Code of Federal Regulations and guidance documents 
  • Experience Preferred: Experience with review of promotional materials is preferred; Experience with labeling and managed care organizations are a plus
  • Specialized or Technical Knowledge Licenses, Certifications needed: 
  • Company/Industry Related Knowledge:  Keen understanding of the pharmaceutical marketplace and industry as it pertains to medical information-related activities
  • Strong working knowledge and experience in medical review of educational, promotional, and scientific materials

Job-Specific Competencies:

  • Demonstrates proficiency in written and oral communication skills
  • Effectively collaborates and contributes to cross-functional, Matrix teams


  • Develop a rapport with co-workers in Medical Information/Medical Affairs, external MI Contact Center staff, and other departments to facilitate a smooth working relationship
  • Demonstrates the ability to respond to customers within the parameters of TEVA Pharmaceuticals policies


  • Assists senior management in execution of medical information projects
  • Provides effective leadership and coaching to internal and external team members to improve performance toward individual and department goals
  • Fosters an environment that encourages open communication, accountability, teamwork and motivation of his/her peers
  • Delegates effectively; providing clear feedback, both verbally and written to external contact center staff
  • Planning and Organization:
  • Assigns priority to projects so they are accomplished in a timely manner
  • Self-motivated; identifies work-related situations that can be re-organized for ease of use
  • Demonstrates the ability to be flexible and change directions and priorities to meet departmental and corporate objectives; readily adapts to a new task or responsibility
  • Problem Solving:
  • Ability to answer product questions based on possible drug interactions, allergic reactions, or side effects
  • Provide solutions to problems that other inter-company departments may encounter which would require medical or product information input
  • Provide literature searches to address medical information from on-line resources
  • Negotiation skills to achieve an acceptable outcome and balance various viewpoints and goals
Medical Affairs
Sub Function
Medical Communications/Liaison
Reports To
In process of validation
Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Posted: 2020-04-18 Expires: 2020-09-11

Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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Manager Medical Information

Teva Pharmaceuticals
Parsippany, NJ 07054

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