2 days old

Lead Cloud Engineer

Fort Meade, MD 20755
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Business Group Highlights

Defense

The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.

Responsibilities

Responsible for day to day customer support of clients infrastructure public and private cloud services. Work within the hybrid cloud strategy including operating public and private cloud technologies (Amazon Web Services (AWS), Azure, and Openstack), leveraging applied hands on experience in cloud operations. Work closely with the cloud engineering and architecture teams & the broader IT organization supporting day to day operational incident, change, and problem management cases. Outstanding customer service to Cloud and Enterprise Cloud customers. Scripting of day to day operational tasks using Chef / Ruby / Perl / Powershell. Technical support for infrastructure public and private cloud services (Amazon / Openstack / Azure). Develop getting started guide, self-help, how-to, FAQ support and documentation for supported infrastructure services. Develop documentation and processes for day to day operational support. Create and utilize automation and orchestration to support cloud service environments. Adhere to cloud consumption principles and educate customers on how to consume infrastructure cloud services. Troubleshoot identity management and authentication issues and provide resolution. Utilize ServiceMesh to troubleshoot and resolve operational issues as well as develop best practice guide and troubleshooting documentation. Work closely with service architects, engineering and infrastructure teams to help improve and influence design strategies. Ability to quickly respond to incidents, analyze and remediate to restore service. Collaborate with project managers and engineers to ensure cloud computing best practices are followed and applied. Initiate client troubleshooting sessions and recommend technical solutions for how to resolve. Build customer relationships and communicate commercial cloud consumption best practices. Provide guidance on infrastructure and application architecture. Communicate and enable cloud infrastructure service consumption to customers. Interface with software vendors for support as well as application and infrastructure teams. Scripting, automating, orchestrating day to day operational tasks. Develop full production support and operations plan, including monitoring solutions. Provide support for compliant / approved IT risk infrastructure services. Experience with large scale redundant infrastructure (compute, storage & network) architectures.

Qualifications

Requires High School level plus some specialized training. 6+ years of experience.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-03-31 Expires: 2020-05-01

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Lead Cloud Engineer

Perspecta
Fort Meade, MD 20755

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