2 days old

Knowledge Management Analyst

Honolulu, HI 96813
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Business Group Highlights

Defense

The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.


Responsibilities

  • The KMA is responsible for documenting, facilitating, and improving the KM process across the USARPAC C4 and IT teams, as well as, by USARPAC users
  • Guides and assist in the development of a knowledge management systems encompassing all task areas of this Task Order.
  • Guides the solution for maintaining and enhancing existing SOPs and developing and maintaining new SOPs to ensure consistent support of the environment.
  • Another role fulfilled by the KMA is to produce management information in the form of trend statistics, charts, and graphs compiled from multiple data sources for developing reports and contract deliverables which are used to facilitate informed-decision making in pursuit of achievement of contract service levels.
  • The KMA not only reports on facts, but also makes data driven recommendations to the program on how to improve the customer experience and business performance based on an understanding of the entire enterprise, not just one feature or data point.
  • The KMA uses data and hard facts to create awareness of program impacts and to justify improvement recommendations.
  • The KMA defines, builds, analyzes, and monitors key performance indicators (KPI) that inform program management and influence strategy.
  • The KMA analyzes and reports on customer behavior, sentiment, and outcomes to program leadership.
  • The KMA collects, processes, cleans, transforms, and validates data from a variety of sources so that it can be used for analysis by the program.
  • For sake of obtaining and maintaining the accuracy of information, the KMA builds strategic relationships with enterprise solver group stakeholders

Qualifications

  • Active Secret Clearance
  • Current DoD 8570 IAM Level 1 certification (e.g., Security+)
  • 5+ years of Knowledge Management experience
  • 5+ years of documenting, facilitating, and improving the KM process experience
  • 5+ years of experience defining, building, analyzes, and monitors key performance indicators (KPI) that informs program management
  • 5+ years of experience maintaining and enhancing existing SOPs and developing and maintaining new SOPs to ensure consistent support of the environment

Preferred:

  • Demonstrated ability to work both independently and collaboratively with a team
  • Demonstrated ability to communicate with team lead to prioritize tasks
  • Well-rounded working knowledge of IT concepts and best practices

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-10-26 Expires: 2020-11-25

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Knowledge Management Analyst

Perspecta
Honolulu, HI 96813

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