4 days old

ITIL Service Transition Specialist

Washington, DC 20004
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce 14,000 strong stands ready to welcome you to the team. Let's make an impact together.

Perspecta has an immediate/upcoming need for anITIL Service Transition Specialist inWashington, DC.

Perspecta is currently conducting interviews to make contingent offers for an exciting potential new customer, the Department of Labor (DOL). Candidates with a current Public Trust clearance, and all other qualified personnel are encouraged to apply for immediate consideration. The customer states that employees working under this task order shall be United States Citizens or legal permanent residents (i.e.: "Green Card Holders").

Under general direction, conceptualizes, designs, constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines, and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancements, and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and/or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies. Stays current on emerging tools, techniques, and technologies.

Qualifications

Education and Experience Required:

Bachelor's Degree in engineering, computer science, information management or some related degree with 2 years experience OR Associate's Degree with 4 years relevant experience OR 8 years relevant experience.

Knowledge and Skills Required:

  • Experience developing and executing an ITIL service strategy based on the ITIL framework that considers the customer's missions and IT management technologies.
  • Experience planning and implementing an overarching IT Service Management strategic guidance for obtaining and providing innovative and optimal service and performance delivery across the enterprise.
  • Experience providing IT Service Transition support for the full lifecycle of transition of service delivery technologies and end-user devices and equipment.
  • Support Service Transition planning, as well as proactively manage resources to successfully add a new service to, or change an existing IT service with minimal impact to the IT infrastructure environment.
  • Experience working with Government Agencies a plus.
  • ITIL Foundation training and certification required within 6 months.
  • An Active Public Trust or the ability to obtain a clearance.

Experience in Service Transition areas of interest include, but are not limited to, the following:

  • Evaluation
  • Transition Planning and Support
  • Knowledge Management
  • Change Management
  • Release & Deployment Management
  • Service Validation & Testing
  • Service Asset & Configuration Management

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2019-12-09 Expires: 2020-01-08

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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ITIL Service Transition Specialist

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Washington, DC 20004

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