5 days old

Human Resources Supervisor (Req 710)

Reliance Steel & Aluminum
Spring, Texas 77379
  • Job Code
    Div. 99 (Req 710)
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

 

 

Under the direct supervision of the Sr. Manager, HR Business Support Center, this role supervises and coordinates activities of HR Associates (HRA) providing HR support services to employees. The HR Supervisor will utilize a case management tool, telephony system, and dashboard to oversee and respond to HR policy, procedure, and process inquiries in support of employees. This includes responding to calls into the REX Center and researching information that requires independent judgment and a working knowledge of different policies across supported business groups. Maintains sound team member and HR cross-functional relationships by handling questions and concerns with speed, accuracy and professionalism.


  • Manage a team of HR Associates to support employees and managers with inquiries in areas including, but not limited to, benefits, payroll, leaves of absence, company policy, performance management, and talent acquisition.
  • Provide proactive, hands-on management to the HR Associate team responding timely and accurately to team member inquiries. Work closely with Sr. Manager, HR Business Support Center, and the various HRBPs as needed.
  • Assist with handling complex team member situations involving time sensitive problem resolutions and escalations. Identify team member needs quickly and take appropriate actions to ensure those needs are met. Perform necessary research and work cross-functionally to escalate and resolve problems. Maintain utmost confidentiality of all requests.
  • Provide direct support to company employees, other HR groups, and company management as part of a centralized function to handle a variety of HR-related transactions.
  • Support projects required for servicing team members and our employees across the Reliance Family of Companies
  • Assist in the recruiting, hiring and training of new HR Associates as the team grows to support further implementation waves.
  • Continually review and evaluate established processes and procedures against real-life situations. Propose changes and improvements as needed.
  • Identify needed training or operating procedure documentation and work with appropriate parties to develop and implement.
  • Ensure all client interactions, requests, resolution and action taken within the HR case management application.
  • Review HR Dashboard (ServiceNow and telephony) data to monitor the customer experience, HRA statistics and productivity. Generate summary reports utilizing available dashboard data. Review regularly with Sr. Manager HR Business Support Center to identify and act on both positive and negative performance trends to ensure attainment of SLAs and performance targets.
  • Periodically monitor service calls to observe employee demeanor, technical accuracy and conformity to company policies.
  • Provide communication and follow up to ensure representatives are fully informed of all new information related to processes, procedures, customer needs and company related issues, changes or actions.
  • Determine work procedures, prepare work schedules and expedite workflow within the established systems and tools.
  • Hold individual regular 1:1s with each employee to review call audits, attendance, coaching, and feedback. 
  • Maintain harmony among team and works with HRBP to address employee relations issues/concerns.

Requirements

  • High school diploma or GED required
  • Bachelor’s Degree in Human Resources or related field preferred
  • Minimum of five (5) years’ experience in human resources in a call center environment required
  • Strong customer service skills and the ability to work well and collaborate across teams
  • Ability to work within a team and take initiative on research and problem solving
  • Accurate data entry skills with attention to detail
  • Appropriately escalates or routes requests from employees to others for additional information as needed
  • Ability to deal with ambiguity and roll up sleeves to go figure it out in a fast-paced environment
  • Strong PC skills, with working knowledge of Microsoft Office products; MS Outlook, Word, Excel & PowerPoint
  • Previous experience with Dayforce and/or ServiceNow preferred
  • Ability to maintain high level of confidentiality and professionalism
  • Appropriately escalates or routes requests from employees to others for additional information as needed
  • Critical thinking, analytical and problem-solving skills essential
  • Ability to multitask and prioritize while maintaining a positive attitude
  • Bilingual speaking English/Spanish oral and written communication preferred
 
 
We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.

 
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.comto request an accommodation.

Posted: 2019-02-12 Expires: 2019-03-18

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Human Resources Supervisor (Req 710)

Reliance Steel & Aluminum
Spring, Texas 77379

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