5 days old

HR Associate 2 (Req 705)

Reliance Steel & Aluminum
Spring, Texas 77379
  • Job Code
    Div. 99 (Req 705)
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.



Under the direct supervision of the HR Business Partner, this role responds to human resources inquiries, requests, and provides overall team member support. Utilizes a knowledgebase management tool to respond to routine HR policy, procedure, and process inquiries in support of HR clients; employees, managers, candidates, retirees etc. Documents all client interactions, requests, resolution and action taken within the HR case management application. This includes responding to calls from the Human Resources hotline and researching information that requires independent judgment and a working knowledge of different policies within HR. Maintains sound team member and HR cross functional relationships by handling questions and concerns with speed, accuracy and professionalism.

Respond timely and accurately to inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. HR Client requests are received and monitored through the automated phone system, email, case management systems, or mail regarding inquiries. Assist HR clients; employees, managers, candidates, retirees etc. with a variety of Human Resources needs, including but not limited to, benefits, employee relations, leaves of absence, company policy, performance management, and talent acquisition. This position requires excellent communication and multitasking abilities.


  • Assist with handling situations involving employee/manager issues and inquires.  Identifies HR client’s needs quickly and takes appropriate action to ensure those needs is met. Perform necessary research and work cross functionally to resolve problems. Maintains utmost confidentiality of all requests.
  • Provide direct support to company employees, other HR groups, and company management as part of a centralized function to handle a variety of HR-related transactions.
  • Supports projects required for servicing team members and our employees across the Reliance Family of Companies
  • Processes various transactions such as: new-hires, terminations, job changes, compensation etc.


All other duties and responsibilities as assigned by management.



  • High school diploma or GED required.
  • Bachelor’s Degree in Human Resources or related field preferred.
  • Minimum of two (2) years’ experience in HR required , preferably in a call center environment
  • Strong customer service skills and the ability to work well and collaborate across teams.
  • Ability to work within a team and take initiative on research and problem solving.
  • Accurate data entry skills with attention to detail.
  • Appropriately escalates or routes requests from employees to others for additional information as needed.
  • Ability to deal with ambiguity and roll up sleeves to go figure it out in a fast-paced environment
  • Strong PC skills, with working knowledge of Microsoft Office products; MS Outlook, Word, Excel & PowerPoint
  • Ability to maintain high level of confidentiality and professionalism
  • Appropriately escalates or routes requests from employees to others for additional information as needed.
  • Critical thinking, analytical and problem-solving skills essential
  • Ability to multitask and prioritize while maintaining a positive attitude
  • Bilingual speaking English/Spanish oral and written communication preferred

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.comto request an accommodation.

Posted: 2019-02-12 Expires: 2019-03-18

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HR Associate 2 (Req 705)

Reliance Steel & Aluminum
Spring, Texas 77379

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