1+ months

Guest Services Specialist II

Mission Health
Asheville, NC 28801
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  • Job Code
    106489375


Requisition ID 2018-39422
Division Mission Hospital
Position Type Regular Full-Time
Shift 7p-730a
Min Salary USD $11.00/Hr.
Mid Salary USD $14.30/Hr.
Max Salary USD $17.60/Hr.


Overview and Qualifications

Role Summary: Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care. Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone. Monitors and provides assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times. Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.

Required Education: High School Diploma or Equivalent

Preferred Education: Associates degree or above

Required License: None

Required Experience: One year of experience working in customer relations or other public contact field. Experience with accessing information through an automated system. Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses).<br/><br><b>Requisition ID</b> 2018-39422<br><b>Division</b> Mission Hospital<br/><b>Position Type</b> Regular Full-Time<br/><b>Shift</b> 7p-730a<br><b>Min Salary</b> USD $11.00/Hr.<br><b>Mid Salary</b> USD $14.30/Hr.<br><b>Max Salary</b> USD $17.60/Hr.<br><br/><br/><b>Overview and Qualifications</b><br><br><strong>Role Summary:</strong> Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care. Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone. Monitors and provides assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times. Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.<br><br><strong>Required Education:</strong> High School Diploma or Equivalent<br><br><strong>Preferred Education:</strong> Associates degree or above<br><br><strong>Required License:</strong> None<br><br><strong>Required Experience:</strong> One year of experience working in customer relations or other public contact field. Experience with accessing information through an automated system. Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses).<br><br><br/><br/><br/><br/> <img src="https://analytics.click2apply.net/v/yEqX6VTE7eoptkAdF6PKK">
Posted: 2018-12-28 Expires: 2019-02-28

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Guest Services Specialist II

Mission Health
Asheville, NC 28801

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