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GSC NXE Engineer – Contamination, Temperature Control and Vacuum systems (C&T / VS)


Hillsboro, OR
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Job Details

Company ASML

Job Title: GSC NXE Engineer – Contamination, Temperature Control and Vacuum systems (C&T / VS)

JobID: 12540-112430#15650508

Location: Hillsboro, OR, 97123, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

## Job Mission

Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is CS Upgrades (CSU). The CSU organization prepares and executes complex upgrades and activities on ASML systems.
As an ASML Upgrade Engineer, you will be an ASML ambassador at customer sites across the globe. You will manage and execute complex field upgrades and activities, enabling the field teams to unlock the potential of ASML products for our customers.

## Job Description

Technical problem solving within the C&T; (Contamination and Temperature control) and Vacuum System competency. This requires a strong analytical skill-set combined with clear and understandable communication. Next to that it is required to have affinity with hands-on skills.

Solve complex technical problems by remote analyzing data and creating pro-active action plans.
Mobilize to customer site when not able to solve problem remotely.
Escalate to the next support level (D&E;, IE, MF, SC, etc.) in a timely manner when we are not able to solve the issue within the GSC-WW team and/or within the escalation process timing window.
Facilitate in escalations from the continental GSC’s towards the Factory (D&E;, IE, manufacturing, etc.)
Manage the (technical) escalation, secure that the right data is available, and provide routine updates to management and stakeholders.
Identify, secure and support rollout of improvements for installed base machines. 2.
Knowledge proliferation.
Identify learning after escalation closure and make sure that proper follow-up is secured.
Mentor trainees and deliver feedback on potential improvements

* Proliferate knowledge to the field at every opportunity.
Integrate background information in action plans.
Combine on-site support with knowledge transfers to local organization.
NPI preparation.
During the NPI phase be assigned to the project in order to gain the required skills and knowledge to independently support field escalations. Be in charge of your own training plan and indicate what is required.
Transfer and share gained skills and knowledge within WW GSC in order to establish and maintain equal continental GSC continental support teams.
Onsite introduction phase support by delivering knowledge/escalation handling to local organization.

## Education

Bachelor or Master degree in Technical Science (Physics, Mechatronics, Electronics, Chemistry, Process Technology) or equivalent experience.

## Experience

Knowledge of ASML equipment on a specialized technical level is a plus.

## Personal skills

Strong communicator in English (both oral and written).
Strong analytic capability and a pro-active initiating attitude.
Flexible in working hours, travel and work environments.
Flexible for temporary (inter)national assignments (3-6 months)
Team worker, good social skills, customer-oriented.
Ability to plan and set priorities

## Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
The employee is occasionally required to move around the campus.
The employee may occasionally lift and/or move up to 20 pounds.
May require travel dependent on company needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Can work under deadlines.
The environment generally is moderate in temperature and noise level.
Must be able to read and interpret data, information, and documents.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.

## Other Information

EEO/AA (W/M/Vets/Disability) Employer.

*Location:* Hillsboro - OR, US

*Level:* Master

*Experience:* 0-2 Starter

*Available since:* 2017-02-14

*Functional area:* Customer Support

*Background:* Others - Technical

*Reference:* US02790

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