1+ months

Front Desk Receptionist

Pinnacle Treatment Centers, Inc.
Roanoke, VA 24011
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  • Job Code
    108814184


Customer Service
Roanoke, Virginia

Pinnacle Treatment Services

The Company

Pinnacle Treatment Centers is a comprehensive provider of substance abuse treatment services to individuals that are addicted to drugs and/or alcohol. Founded in 2006, Pinnacle has grown into an organization that operates over 30 substance abuse treatment facilities in six states ((Kentucky, Ohio, Indiana, New Jersey, Pennsylvania and Virginia) with additional sites under development in Ohio). Pinnacle works under the names Pinnacle Treatment Centers, Recovery Works and Endeavor House and is known well in the communities in which it operates.

Pinnacle's goal is to provide a full continuum of care and treatment so as to meet the needs of as many people as possible. The majority of our locations accept insurance and many accept Medicaid.

Pinnacle treats over 15,000 people daily and provides a full continuum of care; including detoxification, residential, outpatient, and transitional living programs. Treatment includes treating the individual's physical, spiritual, emotional, and psychological selves. Pinnacle is CARF accredited and all locations include physicians, nurses, clinicians, administrative, and support staff.

Pinnacle is opening an Outpatient program in Roanoke that will include PHP (ASAM 2.5), IOP (ASAM 2.1) and Outpatient services along with a Low Intensity Residential (ASAM 3.1). We are looking for a Lead Counselor to oversee and provide clinical guidance and direction for the program. The program opening will be supported by corporate staff as well as the other existing Pinnacle programs in Virginia.

Job Description



Position Title: Front Desk Receptionist

Reports to: Executive Director

Summary: This position demands strong interpersonal skills when dealing with potential patients, referral sources and visitors. The receptionist must have a professional, inviting demeanor when answering and directing incoming calls. This position also requires a multi-tasked individual with the ability to work independently while providing service delivery that is aligned with the agency's mission.

Duties and responsibilities:
  1. Shall be responsible for cash collection and daily balancing.
  2. Shall be responsible for all typing functions.
  3. Shall be responsible for daily phone coverage functions.
  4. Shall be responsible for all incoming and outgoing mail functions.
  5. Shall manage and maintain all forms.
  6. Shall attend and participate in all meetings as required.
  7. Shall comply with all policies and applicable procedures.
  8. Shall supervise patients in waiting area.
  9. Shall coordinate appointments for patients and staff.
  10. Shall communicate all relevant information to supervisory staff in regard to patients and the facility.


  1. Shall maintain a filing system.
  2. Shall operate various office machines including copiers, faxes, computers, and calculator.
  3. Shall maintain professional, cooperative and effective liaison activities with staff and other agencies and community groups.
  4. Shall manage Accounts Receivable/Accounts payable/deposits.
  5. Performs other duties as assigned.


Position Requirements:
  • High School diploma or equivalent
  • Experience in a medical practice or treatment environment preferred
  • Strong technology skills to include Work, Excel, and PowerPoint
  • Professional demeanor when interacting with public, referral sources, colleagues and especially patients


We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.<br/><br/>Customer Service<br>Roanoke, Virginia<br/><br/>Pinnacle Treatment Services<br><br>The Company<br><br>Pinnacle Treatment Centers is a comprehensive provider of substance abuse treatment services to individuals that are addicted to drugs and/or alcohol. Founded in 2006, Pinnacle has grown into an organization that operates over 30 substance abuse treatment facilities in six states ((Kentucky, Ohio, Indiana, New Jersey, Pennsylvania and Virginia) with additional sites under development in Ohio). Pinnacle works under the names Pinnacle Treatment Centers, Recovery Works and Endeavor House and is known well in the communities in which it operates.<br><br>Pinnacle's goal is to provide a full continuum of care and treatment so as to meet the needs of as many people as possible. The majority of our locations accept insurance and many accept Medicaid.<br><br>Pinnacle treats over 15,000 people daily and provides a full continuum of care; including detoxification, residential, outpatient, and transitional living programs. Treatment includes treating the individual's physical, spiritual, emotional, and psychological selves. Pinnacle is CARF accredited and all locations include physicians, nurses, clinicians, administrative, and support staff.<br><br>Pinnacle is opening an Outpatient program in Roanoke that will include PHP (ASAM 2.5), IOP (ASAM 2.1) and Outpatient services along with a Low Intensity Residential (ASAM 3.1). We are looking for a Lead Counselor to oversee and provide clinical guidance and direction for the program. The program opening will be supported by corporate staff as well as the other existing Pinnacle programs in Virginia.<br><br>Job Description<br><br><a name="_gjdgxs"></a> <br><br>Position Title: Front Desk Receptionist<br><br>Reports to: Executive Director<br><br>Summary: This position demands strong interpersonal skills when dealing with potential patients, referral sources and visitors. The receptionist must have a professional, inviting demeanor when answering and directing incoming calls. This position also requires a multi-tasked individual with the ability to work independently while providing service delivery that is aligned with the agency's mission.<br><br>Duties and responsibilities:<br><ol><li>Shall be responsible for cash collection and daily balancing.</li><li>Shall be responsible for all typing functions.</li><li>Shall be responsible for daily phone coverage functions. </li><li>Shall be responsible for all incoming and outgoing mail functions. </li><li>Shall manage and maintain all forms. </li><li>Shall attend and participate in all meetings as required. </li><li>Shall comply with all policies and applicable procedures. </li><li>Shall supervise patients in waiting area. </li><li>Shall coordinate appointments for patients and staff. </li><li>Shall communicate all relevant information to supervisory staff in regard to patients and the facility. </li></ol><br><br><ol><li>Shall maintain a filing system. </li><li>Shall operate various office machines including copiers, faxes, computers, and calculator. </li><li>Shall maintain professional, cooperative and effective liaison activities with staff and other agencies and community groups. </li><li>Shall manage Accounts Receivable/Accounts payable/deposits. </li><li>Performs other duties as assigned. </li></ol><br><br>Position Requirements:<br><ul><li>High School diploma or equivalent</li><li>Experience in a medical practice or treatment environment preferred</li><li>Strong technology skills to include Work, Excel, and PowerPoint</li><li>Professional demeanor when interacting with public, referral sources, colleagues and especially patients</li></ul><br><br>We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.<br/><br/> <img src="https://analytics.click2apply.net/v/j7yalOH8Va8rIRZ6uxznz">
Posted: 2019-03-28 Expires: 2019-05-29

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Front Desk Receptionist

Pinnacle Treatment Centers, Inc.
Roanoke, VA 24011

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