1+ months

FRA - DGE H / F Service Engineer - 176832

Nanterre, Île-de-France 92000
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  • Job Code
    176832

We are looking for:

DGE H / F Service Engineer

Within the DECIDIUM GE customer service, you perform the Daily Customer Service function as part of our PROCESSING service commitment:

  • you receive requests from your team's customers (Symphony, CMC Telephony System) and assist them in the day-to-day operation of their ADP IS (Payroll, GTA, Collaborative Administrative Processes, Requestor)
  • you receive requests from clients concerning important needs of evolution of their information system ADP (integration of company, recasting of agreement, change of CCN ...), assist them in the expression of their need, urge them demand-side processing options capitalizing on the value proposition of the ADP DGE modeled offer.
  • For any customer needs you evaluate the best way to answer them (practical customer, deliverable / existing tool, modification). For an intervention in the ADP information system, in terms of settings Payroll, GTA, Workstation, Queryer, you guarantee the conformity of the request expressed by the customer in terms of completeness and solicit, the dedicated centers of expertise.
  • You capitalize on the experiences encountered through the Wiki On all of these missions, you embody, within the service model DECIDIUM GE: - The point of relational service with our customers
  • The bearer of a general view of the information system (assisting the client in a global manner on the tool ad "framing" it methodologically in cooperation with ADP)
  • The structuring entry point of customer requests for effective (quality, responsiveness) supported
  • The ADP Referent for the affected folders (RMS animation and tracking point), pilot and enhance the delivery.
  • Key player for the good commitment of the entire service organization around our customers 

Required knowledge:

  • Mastery of payroll calculations
  • Knowledge of the Decidium model
  • Very good knowledge of labor law and social security

Skills required :

  • Know how to work in a team, while driving the files for which you are referring
  • Cross-management of the ADP IS
  • Ability to integrate changes and their impacts
  • Know how to manage time and emergencies
  • To know how to communicate orally and in writing
  • Know how to analyze and reformulate a request

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-08-06 Expires: 2019-09-23

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FRA - DGE H / F Service Engineer - 176832

ADP
Nanterre, Île-de-France 92000

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