1+ months

FRA - Associate Service Desk (TECHNICIEN EXPERT SUPPORT) - 178572

Lyon, Rhne Alpes
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Associate Service Desk

Overview (Position Summary)

The Associate Service Desk Technician will be the first point of contact for all technical support requests submitted to the Service Desk. Requests for service intakes will include telephone calls, emails, or self-service tickets. The technician will provide quality end user desktop support in a fast-paced Microsoft Windows environment. They will exercise discretion and independent judgment on a daily basis in providing high-quality technical and customer support services while adhering to committed service level guidelines.

Essential Duties & Responsibilities:

  • Provide hardware/software problem determination and resolution. With a specific focus on first call resolutions.
  • Provide hardware/software installation and configuration.
  • Active Directory Administrative functions including rights correction issues and password administration.
  • Listen, understand and articulate the business value and impact of technical and non-technical information in both written and oral formats to customers, peers and/or management in a one-on-one or team context.
  • Prioritization of work requests with sense of urgency to ensure SLA compliance.
  • Ensure correct documentation of all work into CA ticketing system.
  • Ensure appropriate identification and provision of escalation if required.
  • Participate in rotational on-call support as required.
  • Team Leadership. Project and work oversight only. No hire/fire responsibilities.
  • Performs other related duties as assigned.


Education/Certification Requirements:

  • Associates degree preferred, with a concentration in Computer Science or Computer Information


  • Zero to five years of directly related experience dependent upon the corresponding level.

Profil recherché

  • Titulaire d'un bac +2 de préférence (BTS, DUT, etc.), avec une spécialisation en informatique


  • De débutant à cinq ans d'expérience sur un poste similaire, selon le niveau de responsabilités

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-08-13 Expires: 2019-10-24

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FRA - Associate Service Desk (TECHNICIEN EXPERT SUPPORT) - 178572

Lyon, Rhne Alpes

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