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Field Technician V Job


Washington, DC
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Job Details

Field Technician V Job

Field Technician V Job

Date: Jun 14, 2017

Location: Washington, DC, US

Company: SAIC

Field Technician V (Job Number:428386)


The Field Technician V Interfaces with customers to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Under general supervision, these roles establish company guidelines on servicing and repairs/returns; examine customer problems and implement appropriate corrective action to initiate repair, return or field servicing; and maintain logs, records and files. Refers more complex repairs and services to higher level personnel. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. Full knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. Supervision Received: Limited supervision. No instructions needed on routine work, and general instructions given on new lines of work or special assignments. IMPACT: Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve. LIASON: Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be a sensitive nature.

Basic Qualifications

Associates degree (or equivalent years of experience) and 9 years’ or more of related experience.

Clearance: Public Trust

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jun 14, 2017, 2:35:18 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

Other Locations: United States-GA-ATLANTA

Nearest Major Market: Washington DC

Job Segment: Technician, Engineer, Maintenance, Systems Engineer, Technology, Engineering, Manufacturing, Customer Service

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