3 days old

Field Systems Support Engineering Technician -Mid

Washington, DC 20004
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Business Group Highlights

Health

The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers.


Responsibilities

We are looking for an experienced, energetic and motivated Field Service Technician, in a cybersecurity environment, who will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction. Provide care of all customer support tickets in various facilities. On-site installation, repair, maintenance, system improvement and testing. Assist in technical and network security problem resolution to end-users (customers) by performing a diagnosis solution. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. In this role, youll demonstrate a sound knowledge of infrastructure support, diagnose and resolve problems quickly. In addition, you must be demonstrating the patience to communicate with a variety of interdisciplinary teams and wide range of stakeholders. The candidate will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software to provide updates.

Responsibilities

Perform customer support tasks

Perform all on-site activities related to installation, repair, management and maintenance

Track and document the progression of the work

Perform troubleshooting

Identify all issues

Suggest and implement solution

Operate vehicle in a safe manner

Check and update field automation systems and databases

Adhere to companys given rules and regulations

Team up with colleagues and other team members

Build relationships and trust with customers and clients


Qualifications

Requires 2 to 5 years with BS/BA or 0 to 2 years with MS/MA/MBA or 8 to 10 years with no degree.

Experience with managing and preserving technical equipment

Critical thinker and problem-solving skills

Knowledge of BMC Remedy and similar software

Team player

Good time-management skills

Great interpersonal and communication skills

Accustomed to using mobile tools and applications


About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-06-30 Expires: 2020-07-31

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Field Systems Support Engineering Technician -Mid

Perspecta
Washington, DC 20004

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