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Enrollment Counselor I

University of Houston - Downtown

Houston, Texas 77002
Job Type:
Job Status:
Full Time
University of Houston - Downtown
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Job Details

Enrollment Counselor I

Department: D0048 Undergraduate Admissions

The Enrollment Counselor I provides high-level professional customer service to students, faculty, staff, and the community in the Office of Admissions. Serves as liaison for Enrollment Services and supervises student assistants in Admissions.


  • Recruits and advises prospective students on course transferability
  • Receives and answers questions forwarded from other enrollment service areas when staff is unavailable. Logs calls received in tracking database for reporting and resolution purposes
  • Provides general information and answers inquiries received via telephone, web based technologies, and walk-in customers regarding the various enrollment processes and offerings of the university
  • Communicates effectively and professionally with students, internal departments, and external entities to resolve difficult and complex customer issues
  • Provides instruction on how to obtain and complete university documents. Accepts official university information and documents and reviews them for completion
  • Represents the University at college and career fairs, conventions and student recruitment events


  • Performs all other duties assigned

Direct Reports: Student Worker
Delegation of Work: Regularly assigns duties to subordinate(s)
Supervision Given: General


  • Knowledge of trends, issues, and accepted practices relevant to the position


  • Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills


  • Ability to work with a team and effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location: Works in an office environment 6 to 8 hours

Physical Demands: Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.
Position is physically comfortable; individual has discretion about sitting (60%) walking (30%), standing (10%), etc.
Occasional lifting and carrying may be required not to exceed 10 lbs.
Work environment involves minimal exposure to physical risks

Required Education: Baccalaureate degree
Required Experience: Minimum of (2) two years of experience
License/Certification: None Required

About University of Houston Downtown
The University of Houston-Downtown is a comprehensive four-year university offering bachelor's and selected master's degree programs and providing strong academic and career preparation as well as life-long learning opportunities. Located in the heart of the city, the University reflects the diversity of the Greater Houston Metropolitan Area, and, through its academic programs, engages with the community to address the needs and advance the development of the region. UHD is an inclusive community dedicated to integrating teaching, service, and scholarly research to develop students' talents and prepare them for success in a dynamic global society. UHD draws students from throughout the Greater Houston area. UHD is considered one of the most ethnically diverse liberal arts institutions in the southwest, a distinction that indicates the student body accurately reflects the Houston community's wealth of cultures, languages and nationalities. The University offers all students a specially tailored opportunity for quality higher education, as well as small classes. UHD employs over 1,100 faculty and staff.

Since opening its doors in 1974, UHD has grown in mission and service, and now offers baccalaureate degrees in 44 areas and eight master's degree programs. Over 14,000 students attend classes in five Colleges: Business, Humanities and Social Sciences, Public Service and Sciences and Technology, as well as University College, which serves as the entry point for all students coming to UHD. Approximately 2,000 students graduate each year with degrees in humanities and the arts, social sciences, business, the sciences and technology, education and criminal justice. As one of the four distinct and separate components of the University of Houston System, UHD offers educational opportunities and access to students from a variety of backgrounds, including many first-generation college students, students who work full- or part-time, students with additional family obligations, and students who transfer from community colleges and other higher education institutions. The University of Houston System is a public system of higher education that includes three other universities in addition to UHD—the University of Houston, UH-Clear Lake and UH-Victoria—as well as two teaching centers—UH System at Sugar Land and UH System at Cinco Ranch.

Required Attachments by Candidate: Resume, Cover Letter/Letter of Application

Schedule: Full-time
Employee Status: Regular/Benefits

For additional information and to apply, please visit: https://uhs.taleo.net/careersection/ex3_uhd/jobdetail.ftl?job=STA001338&tz=GMT-05%3A00
The University of Houston-Downtown is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, sex, age, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or gender expression in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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