1+ months

EeT Associate Service Consultant - 6006655506252019

Uniontown, AR 72955
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  • Job Code
    6006655506252019
\u003Cp\u003E\u003Cstrong\u003EJob Title : eTIME Services Center Representative\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ESummary :\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EThe primary focus of the eTIME Service Representative is to deliver Stellar Service to their assigned book of clients through the total ownership and timely resolution of client inquiries, the day-to-day interaction with clients, the maintenance of client specific documentation, the implementation of small scale client projects, the participation in the product release management activities, the proactive communication of product release information that benefits or impacts the client, and the advocacy of client issues and suggestions as input to the product roadmaps. This will be a physical position in the Barcelona office. This position may require up to 10% travel. This position requires language proficiency in English and the prominent regional language (to be defined by open position).\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EResponsibilities:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EExcellent client services skills.\u003C/li\u003E \u003Cli\u003EServes as primary support liaison between company and client.\u003C/li\u003E \u003Cli\u003EInterpret client needs through discovery and analysis.\u003C/li\u003E \u003Cli\u003EMaintains all client data current and updated in the applicable CRM systems or databases\u003C/li\u003E \u003Cli\u003EDevelop product expertise with Enterprise eTIME and business domain expertise with Time and Labor Management concepts and solutions.\u003C/li\u003E \u003Cli\u003EIs able to execute on required process/procedure by using the available knowledge tools\u003C/li\u003E \u003Cli\u003EResolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of time and labor management.\u003C/li\u003E \u003Cli\u003EApplies independent thinking and exercises discretion when brainstorming supportable solutions and contributing to and/or leading initiatives.\u003C/li\u003E \u003Cli\u003EParticipate in special projects and other regional initiatives as required by management.\u003C/li\u003E \u003Cli\u003EConveys client feedback to internal functional leaders to improve the client experience.\u003C/li\u003E \u003Cli\u003EUtilize product expertise to formulate solutions and implement to deliver desired results generating revenue through specialized services billing and coordinate project billing.\u003C/li\u003E \u003Cli\u003EDemonstrates proficiency in supporting and troubleshooting the Time and Labor Management Systems to the client\u0027s expectations and satisfaction. This includes but is not limited to data integration interfaces, data collection software and clocks.\u003C/li\u003E \u003Cli\u003EIs innovative in gaining expertise in areas where opportunities to learn and enhance knowledge have not occurred through formal classroom training.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQualifications :\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EEducation :\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBachelors Degree or Equivalent in Education \u0026 Experience preferred.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EExperience:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBusiness to business client service interface experience with a human capital management functional area expertise and/or a product/feature expertise.\u003C/li\u003E \u003Cli\u003EPreferred experience in relevant industry, as HRIS practitioner and/or with HR/PR system implementations.\u003C/li\u003E \u003Cli\u003EKnowledge of trouble shooting techniques to help resolve common client issues.\u003C/li\u003E \u003Cli\u003EAbility to communicate to all levels of associates, including Sr. Management.\u003C/li\u003E \u003Cli\u003EExperience with Kronos Workforce Central or Time and Labor concepts desired.\u003C/li\u003E \u003Cli\u003ECoursework toward FPC, CPP and/or PHR certification preferred.\u0026nbsp;\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EGeneric Skills:\u003C/strong\u003E\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EStrong Service Orientation\u003C/li\u003E \u003Cli\u003EStrong analytical skills\u003C/li\u003E \u003Cli\u003EEffective written and verbal communication skills.\u003C/li\u003E \u003Cli\u003EMaintains focus and overcomes obstacles to complete work\u003C/li\u003E \u003Cli\u003ECollaboration/Relationship Building\u003C/li\u003E \u003Cli\u003EUses time and resources efficiently\u003C/li\u003E \u003Cli\u003EResults-orientation/exceeding client expectations\u003C/li\u003E \u003Cli\u003EDomain Knowledge/Technical Competency\u003C/li\u003E \u003Cli\u003EDecision Making and Judgment\u003C/li\u003E \u003Cli\u003EAccountability\u003C/li\u003E \u003Cli\u003EProject Communications (Internal and External)\u003C/li\u003E \u003Cli\u003EUnderstanding of Products/Applications\u003C/li\u003E \u003Cli\u003EDemonstrates Professional Principles\u003C/li\u003E \u003Cli\u003EExcellent oral and written communication skills (persuasion, motivation)\u003C/li\u003E \u003Cli\u003EMentoring \u0026 Leadership Skills.\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E
Posted: 2019-08-09 Expires: 2019-12-13

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EeT Associate Service Consultant - 6006655506252019

ADP
Uniontown, AR 72955

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