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DUV Manager

ASML


Location:
Hillsboro, OR
Date:
12/13/2017
2017-12-132018-01-11
Job Code:
12540-143337#11916324
Apply on the Company Site
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Job Details

Company ASML

Job Title: DUV Manager

JobID: 12540-143337#11916324

Location: Hillsboro, OR, 97123, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers’ site and is responsible for the necessary transfer of know-how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region

## Job Description

Principal Duties & Functions:
As a manager for the DUV Team we are looking for a visionary leader who demonstrates a positive attitude, with the ability to motivate and inspire a team in a self-less manner to achieve great results. This manager must be a pro-active problem solver who has strong organizational skills, and continuously strives for site continuity and improvements. Most importantly we are looking for somebody with an ingrained core value of people development and is viewed as caring and trustworthy.

Management:


* Communicate vision for the group and translate that vision into a direction.


* Develop initiatives that align with the strategic direction and drive team to execute.


* Ensure adequate staff and productive working conditions within the group by executing the Human Resources policies.


* Instruct and support the activities and control the Site Support actions.


* Appoint workload, set priorities, solve problems and ensure timely and correct deliveries conform to planning.

Customer Support:


* Mobilize resources to provide service for ASML products and ensure customer satisfaction.


* Improve communication and performance of the Customer Support organization.


* Work with ASML customer organization to gather information and ensure service meets customer requirements.

Account Support:


* Establish aligned strategic plan for customer satisfaction balanced with ASML business initiatives.


* Participate in the Account Support Team organization in order to solve escalated issues in an effective and efficient way.


* Ensure the conditions to avoid problems and to support the organization to deal with occurring issues effectively.

Support:


* Ensure requests for Support staff are properly prioritized.


* Monitor all site escalations for proper priority, response, staffing and follow-up.


* Ensure the proactive monitoring of equipment and follow-up to all service orders.


* Act as the central point of contact for the support organization.


* Provide weekly reports to Hillsboro Regional Manager on support organization.


* Assess customer satisfaction with ASML service levels, products and company performance.


* Assess customer product and system needs, provide consultation.


* Plan and negotiate Service contracts with customers to ensure high degree of system performance and reliability.


* Manages and owns internal and customer performance metrics.

Budget:


* Manage labor hours, headcount and costs of the local team.


* Manage the investments, expenses and overtime based upon outlined ASML business policies.


* Provide input to the overall CS budget for the local team.

General:


* Improve communication and international co-operation.


* Implement and improve policies, processes, procedures, data base management and administrative control within the region.


* Drives change to exploit opportunities.


* Ensure alignment with key stakeholders worldwide for solution finding, process improvement and implementation.

## Education



* Position requires a BS degree in an engineering field or equivalent experience.

## Experience



* 8- 10 years of experience with 2-3 years of management experience with projects or people.


* Requires an in-depth knowledge of semiconductor industry and products normally acquired through industry specific technical support or service role; knowledge of pneumatics, hydraulics, electronics, semiconductor processes, software and related disciplines.


* Experience in Customer Support organization, preferably in Lithographic process industry.

## Personal skills



* People Development skills-drives the development of people, coaches and gives feedback


* Ability to inspire and motivate individuals and teams


* Strong Communications skills- communicates clearly and convincingly


* Excellent time management and delegation skills


* Ability to prioritize and organize actions effectively and efficiently


* Self-starter that shows high drive, creativity, ambition and accountability


* Good analytic skills.

## Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.


* The employee is occasionally required to move around the campus.


* The employee may occasionally lift and/or move up to 20 pounds.


* May require travel dependent on company needs.


* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


* Can work under deadlines.


* The environment generally is moderate in temperature and noise level.


* Must be able to read and interpret data, information, and documents.


* Can observe and respond to people and situations and interact with others encountered in the course of work.


* Can learn and apply new information or skills.

## Other Information

EEO/AA (W/M/Vets/Disability) Employer



*Location:* Hillsboro - OR, US


*Level:* Bachelor


*Experience:* 5-10 Experienced


*Available since:* 2017-10-20


*Functional area:* Customer Support


*Background:* Others - Technical


*Reference:* US03467



Apply on the Company Site

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.   Visit us at www.asml.com.

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