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Director, Transportation Command Center Delivery Services


Brooklyn Park, MN
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Job Description

Director, Transportation Command Center Delivery Services(Job Number:FIN0009FH)

Director, Transportation Command Center Delivery Services
About us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.
As a Director in the Transportation Command Center, you will be responsible for developing the strategy and leading a team that delivers service strategies which support all Last Mile initiatives and carrier performance.  You will be accountable for the strategic vision, ensuring the effective implementation of new store Last Mile capabilities and providing a differentiated guest service support for delivery options like Same Day delivery, Restock and Ship from Store in defined markets and ensure seamless go live. The convenience options will build loyalty from the Target guest, while building a scalable model that will ensure the guest receives their product in the time defined by the guest.  You will design and create a service plan to support the launch of various program and oversee the transition to run state while managing relationships with stores, carriers, and guests.  Your organization be will own the real time monitoring, dispatch, guest service and performance metrics.  You are an inspirational leader who has the proven ability to build successful organizations, hire the best talent, and led effectively through change.  You have excellent communication skills and a proven track record in operational leadership and logistics.  You will be responsible for developing the resource strategy and staffing model, while managing expense responsibilities and delivering superior client satisfaction.  You are able to able to develop and communicate a strategic vision, solve problems, collaborate across business functions, and build a highly engaged team that delivers exceptional service in a fast paced environment. 
About you:
  • MS/MA in operations, customer service, retail and supply chain
  • A minimum of 7 years’ experience with large team management is service support areas
  • 3-5 years of experience in retail, ecommerce, supply chain, carrier management and service center
  • Has worked in supply chain space including first, middle and last mile minimum of 3 years
  • Track record of driving step jump improvements

Primary Location: United States-Minnesota-Brooklyn Park
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