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DataCloud Principal Client Success Consultant - 178367

Parsippany, NJ 07054
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  • Job Code
    178367

Client Success Consultant

ADP is hiring a Client Success Consultant. Does this sound like you?

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.

ADP collects and processes the data to support the payrolls and W-2s of roughly 1 in 6 US citizens. ADP is also the market leader across the full spectrum of Human Capital Management. Starting with the employee recruiting process; ADP collects the employment behavior data on an employee's benefit elections, timecard management, performance and compensation reviews, competency assessments, and succession planning. When an employee ultimately moves on in their career from one company to the next... chances are they will start again at an ADP client.

With Data as its middle name; ADP is now poised to change the game of human behavior analytics pertaining to a company's employees. ADP DataCloud provides its clients not only the ability to read the pulse of its own human capital...but also provides the information on how they stack up within their industry, along with the best courses of action in order to achieve its goals through quantifiable insights.

ADP DataCloud is utilizing cutting edge technologies to collect, cleanse, analyze and understand data that transcends the +600k clients who utilize our products.

Summary

Our industry is starting to go through a transformational shift and we intend to lead it. As talent becomes the main differentiator between failure and success organizations must attract, engage and develop their people more than ever. To do so they need powerful and sophisticated tools, which take the pain out of HR management and empower employees and people leaders. That is where we come in.

We're looking for an exceptionally talented and thoughtful Client Success Consultant to join DataCloud team at ADP, to help our clients adopt our revolutionary new suite of products to manage human capital across the globe.

At DataCloud, you'll work with a passionate and innovative team of engineers, product managers and designers in a fast-paced, user-centric environment. The right candidate will bring enthusiasm, invention, and fearlessness to the role, coupled with a strong desire to solve problems with our clients in mind.

Responsibilities:

  • Act as a trusted business partner for client through duration of their time as a DataCloud client
  • Become an expert in the DataCloud product offerings to be able to address client issues and provide "white glove service" to our customers
  • Work with customers to identify and troubleshoot issues within the DataCloud products and applications
  • Work with product and support teams to identify potential "at risk" clients to address issues and minimize churn
  • Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, and product teams
  • Develop and maintain a deep understanding of customers' business drivers and recruiting goals, to steer program activities to align with those initiatives
  • Proactively work with medium to enterprise level business customers, typically Human Resources, Payroll and Talent Acquisition departments, interacting with various levels of individuals ranging from individual contributors to C-level

Specific Hiring Characteristics/Targets:

  • Strong empathy for customers and their success
  • Proactive, positive, self-starter, and team player with a love of continually improving the processes around you
  • Ability to work in team-based, collaborative environment and passion for contributing to the creation of a world class customer success function
  • Capability to communicate brand/products effectively and clearly both cross-functionally (sales, product, marketing) and externally (customers) over multiple mediums
  • Track record of working in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer's ROI with your services
  • Ability to digest complex data and regurgitate it back to customers in a manageable and concise way
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high level customer satisfaction and retention in a fast-paced environment
  • Experience using SFDC (or similar CRM) and Customer Success Analytics platforms such as Gainsight or Totango are a plus

Requirements:

  • Bachelor's Degree or equivalent work experience
  • 5+ years of experience in B2B environments with preference for customer success, technical account management, implementation, or consulting background
  • Enthusiasm for Human Capital Management and making clients successful a must!
  • Occasional travel for in-person customer meetings
  • Commitment to DataCloud's mission and values

#LITECH
#LI-AA2

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-07-12 Expires: 2019-08-12

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DataCloud Principal Client Success Consultant - 178367

ADP
Parsippany, NJ 07054

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