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Customer Support Engineer

ASML


Date:
10/23/2017
2017-10-232017-11-21
Job Code:
12540-124616#11165048
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Job Details

Company ASML

Job Title: Customer Support Engineer

JobID: 12540-124616#11165048

Location: Chandler, AZ, 85286, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

## Job Mission

To Install leading edge lithographic systems, at the customer site, within specifications, on time, with quality exceeding the customer’s expectations.

## Job Description



* Diagnose problems and make appropriate repairs. Work with co-workers, customer & technical support in isolating and solving problems.


* Assist with the Install of equipment at customer’s locations, including new equipment, upgrades and system relocations.


* Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.


* Advise users of appropriate actions to correct system malfunctions.


* Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.


* Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports, system problem reports and monthly reports.


* Prepares written technical reports.


* Provide appropriate support and assistance to less experienced ASML personnel as necessary.

## Education



* Position requires a BS degree in an Engineering field or equivalent combination of education and/or experience.


* Knowledge of safety procedures required.

## Experience

* In addition to mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, and relevant software, must have experience in or a penchant for data collection, analyzation, diagnostics, trouble-shooting and technical problem resolution.
* Must have a head for numbers and the ability to work with a close-knit team as well as autonomously with highly effective communication and listening skills.

## Personal skills



* Demonstrated experience using computer applications, including data statistical, word processing, spreadsheets and presentation software.


* Ability to complete assignments with attention to detail and high degree of accuracy.


* Ability to perform effectively in environments with frequently changing workload and competing demands.


* Work independently or as part of a team and follow through on assignments with minimal supervision.


* Work according to a strict set of procedures within the provided timelines.


* Ability to establish and maintain cooperative working relationships with co-workers and customer.


* Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor manufacturing processes.

## Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.


* The employee is occasionally required to move around the campus.


* The employee may occasionally lift and/or move up to 20 pounds.


* May require travel dependent on company needs.


* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


* Can work under deadlines.


* The environment generally is moderate in temperature and noise level.


* Must be able to read and interpret data, information, and documents.


* Can observe and respond to people and situations and interact with others encountered in the course of work.


* Can learn and apply new information or skills.

## Other Information



* Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.


* Job may require standing for long periods of time.


* Manager, supervisor and/or lead engineers set technical direction.


* Ability to travel up to 50% US and internationally, work flexible shifts including nights, weekends and holidays.


* Valid driver’s license and passport required.



* Please note that candidates MUST be eligible to work for any employer in the US
without the need for visa sponsorship.

EEO/AA (W/M/Vets/Disability) Employer



*Location:* Chandler - AZ, US


*Level:* Bachelor


*Experience:* 0-2 Starter


*Available since:* 2017-08-10


*Functional area:* Industrial Engineering


*Background:* Others - Technical


*Reference:* US03292



Apply on the Company Site

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.   Visit us at www.asml.com.

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