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Customer Support Analyst

Information Management Services, Inc.

Beltsville, Maryland 20705
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Full Time
Information Management Services, Inc.
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Job Details

Looking to begin a new career with plenty of room for growth? 

IMS, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, welcoming work environment, where we respect employees’ personal & family time by providing flexibility and work-life balance. We design our positions to emphasize the personal strengths of each employee and encourage their professional growth. Add to that social events, casual dress, and no cubicles- that’s why many employees have stayed with us!

Join us as a Customer Support Analyst & see what makes IMS such a rewarding place to work! 

As a Customer Support Analyst, you will:

  • Interact with internal and external users of IMS’s developed software applications via phone and email to answer questions as well as identify and address any related concerns, while creating lasting, exceptional client relationships
  • Work with the customer support team to develop and update documentation and training materials
  • Analyze & test custom software systems
  • Perform other client-support related duties as assigned

To be eligible for this position, you must meet the following requirements:

  • BA/BS in English, Biology, Social Science, or a related field from a U.S. DOE accredited institution with a 2.9+ GPA
  • 0-4 years of professional experience in a customer-oriented position
  • Proficiency with MS Office
  • Demonstrated strong verbal & written communication skills
  • Demonstrated ability to relay technical information to clients & users in layman terms
  • Demonstrated strong analytic & problem solving skills
  • Demonstrated customer service skills
  • Excellent attention to detail & organization skills
  • Must be able to multi-task, meet deadlines, & work within a team
  • Strong presentation skills preferred
  • Experience with databases a plus

If this sounds like the right career for you, apply today at: https://www.imsweb.com/employment/job.description.php?position=18320.  EOE/M/F/Disability/Vet


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