1+ months

Customer Relationship Management Specialist

Parsippany, NJ 07054
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Company Info
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description

Position Summary:  

The CRM Project Manager develops and manages multichannel project plans  and is responsible for driving the successful delivery of marketing initiatives, including email, banner ads, websites, and other digital channels. The CRM Project Manager is aligned to one or more Teva Specialty Brands and works closely with Teva Brand Marketers and other key stakeholders throughout the marketing project lifecycles. The CRM Project Manager will report to the CRM Channel Lead as part of the iMCM Center of Excellence - Channel Operations team.

 

Travel Requirements:  

<20%

 

Essential Duties & Responsibilities:

  • Provide Project Management responsibilities for CRM assets, including email, SMS, paid media banners ads, and Brand websites.
  • Oversee deployment of multichannel project plans by orchestrating key activities, timelines, and internal and external stakeholders to enable efficient execution.
  • Ensures projects hit project milestones on time and escalates to proper stakeholders as needed.
  • Solid understanding of project management methodology including the ability to troubleshoot project roadblocks and proactively seeks solutions to meet deadlines.
  • Partner with Marketing teams to deploy assets to our target audiences across healthcare professionals and consumers/patients.
  • Comfort collaborating with multi-disciplinary teams which may include brand agencies, internal teams, technical development and execution partners, MLR, and Brand teams to ensure project deliverables and timelines are kept in-sync with the plan.
  • Develop and maintain integrated project plans and follow standards and best practices of project management.
  • Ability to effectively change direction, while remaining organized and following timelines.
  • Provide feedback to channel leads on process deficiencies and efficiencies to improve asset development timelines.
  • Report status for owned assets to proper stakeholders including brand marketers, agencies, and execution vendors.
Qualifications

Position Requirements

  • Education Required: Undergraduate BA/BS degree in applicable discipline
  • Experience Required: 3+ years experience with digital and non-digital project management, particularly emails, banners, and websites
  • 2+ years experience in a corporate advertising or advertising agency setting preferred
  • Experience in the healthcare or pharmaceutical industry preferred
  • Experience in digital tactic execution
  • Proficiency with:
    • Microsoft Office (Outlook, Excel, Word, PowerPoint)
    • MLR Submission System (Veeva, Zync, etc.)
    • Project Management tool (Workfront, Wrike, Microsoft Project, etc.)

 

Function
Marketing
Sub Function
Marketing Communications
Reports To

Associate Director, CRM Lead.

Tevas Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.

Posted: 2019-08-26 Expires: 2019-10-20

Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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Customer Relationship Management Specialist

Teva Pharmaceuticals
Parsippany, NJ 07054

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