3 days old

Customer Operations Specialist

General Electric
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**Role Summary:**

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities.

**Essential Responsibilities:**

Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops.

Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer.

Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction.

Complete customer and internal paperwork.

Coordinate shop and/or program reviews and customer visits at the site as necessary.

Major contribution to the development of an operational year plan for own department activities of the team.

Suggests improvements in products, processes and procedures.

Works together with people from the business unit.

Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues.

Targeted clients.

Works on the basis of predefined contracts and frameworks.

Some latitude to deviate from those conditions.


Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).

**Desired Characteristics:**

Strong oral and written communication skills.

Strong interpersonal and leadership skills.

Ability to work independently.

Strong problem solving skills.

**About Us:**

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.com

**Locations:** Taiwan, Province of China; Taipei
Posted: 2018-11-09 Expires: 2018-12-10

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Customer Operations Specialist

General Electric

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