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Coordinator, Employee Relations and Talent Management - (STA001496)

University of Houston - Downtown

Houston, Texas 77002
Job Type:
Job Status:
Full Time
University of Houston - Downtown
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Job Details

Department Name: D0039 Employment Svcs & Operations

The Coordinator, Employee Relations and Talent Management works with staff and supervisors to provide advice and coach both parties on employee relations issues. Maintains partnerships with numerous parties on performance management, disciplinary processes, legal issues, investigations, and conflict management. Assesses and resolves employee relations matters ensuring alignment with university policies and procedures and a fair and consistent approach across the university, thus promoting a positive culture within the university while minimizing risks. The coordinator provides a single point of contact for employee relations issues to ensure clear communication and efficiency in resolving matters.

Employee Relations

  • Offers consultative services to all employees regarding policies, procedures, and state/federal employment laws, and provides procedural information to staff who claim to be aggrieved, or are concerned about a potential grievable issue, and appropriate referrals for faculty and student issues that fall outside the scope of the position.
  • Receives and Investigates staff complaints with neutrality, impartiality, and confidentiality; gathers relevant information/documentation; interviews parties involved; follows up with employees; and reviews, analyzes, and resolves incidents using unbiased judgment.
  • Develops investigative reports and recommends course of action in consultation with Employment Services and Operations (ESO) leadership.
  • Provides direct intervention and “hands on support” in resolving employee and performance related issues.
  • Assists in resolving workplace conflict by consulting with parties to develop cooperative strategies for complaint resolution.
  • Meets with management to discuss possible action steps to resolve employee relations issues.
  • As Title IX Deputy Coordinator, serves as liaison to the University of Houston System in receiving and processing complaints from faculty, staff, and administrators concerning harassing behavior or other discriminatory behavior in violation of Title IX.
  • Assists with the design, development, and implementation of proactive employee relations policies and practices.


  • Provides training to faculty and staff serving on grievance panels and administers the grievance process.
  • Assists with the development and delivery of training programs for the campus community with regard to the rights of faculty, staff, and students to work and study in a discrimination-free environment.


  • Conducts exit interviews and oversees exit surveys.
  • Investigates issues and analyzes data collected from exit surveys/interviews.
  • Handles and administers unemployment claim responses and prepares and coordinates hearings.

Performance Management

  • Assists with the staff performance management processes.
  • Collaborates with the Talent Development team in addressing performance deficiencies and/or conduct issues.
  • Assists with conducting needs assessments to determine required measures that will enhance employee job performance.
  • Helps develop action plans to enhance the effectiveness of employee performance in achieving departmental and university goals and objectives.


  • Supports all aspects of new employee onboarding, including New Employee Orientation.
  • Helps communicate with new hires and their managers during the first months of employment.


  • Performs other duties as assigned.

Direct Reports: None
Delegation of Work: N/A
Supervision Given: N/A


  • Knowledge of trends, issues, and accepted practices relevant to the position.


  • Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills.


  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location: Works in an office environment 6 to 8 hours.

Physical Demands: Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.

Position is physically comfortable; individual has discretion about walking, standing, etc.

Work environment involves minimal exposure to physical risks.

For additional information and to apply, please visit: https://uhs.taleo.net/careersection/ex3_uhd/jobdetail.ftl?job=STA001496&tz=GMT-05%3A00

The University of Houston-Downtown is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, sex, age, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or gender expression in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.


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