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Configuration Management Database (CMDB) Engineer Job


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Configuration Management Database (CMDB) Engineer Job

Configuration Management Database (CMDB) Engineer Job

Date: May 24, 2018

Location: Richmond, VA, US

Company: SAIC

Configuration Management Database (CMDB) Engineer (Job Number:434444)


SAIC is seeking a Configuration Management Database (CMDB) Engineer to join our team supporting a major state & local government customer in Richmond, VA.

The Configuration Management Database (CMDB) Engineer is involved in ensuring integration with the other Service Management processes such as Incident, Problem, Event Management and all areas of the ITIL framework. They will stay abreast of new features and functionality, playing a key role in driving continual service improvement. The Configuration Management Database (CMDB) Engineer will improve the speed, efficiency, and reporting capability of IT services. Also, the CMDB Engineer will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives.

Job Duties:

- Responsible for defining and managing the operational activities of the Change Management Process, using the incident management platform.
- Serve as a backup to all position responsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure support program.
- Drive execution of creation, maturity and maintenance of the CMDB
- Organization and execution of CMDB and Asset Management tools. ServiceNow experience, preferred.
- Drive execution of asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes
- Providing hardware and software asset and configuration management
- Communicate effectively by using dashboards, power points, and reports.
- Shepherd customization of CMDB consoles and dashboards
- Execute a holistic view across the Service Management disciplines


Background / Experience
- At least 2 - 3 years of experience in the ITIL driven IT management environment, preferably in a CMDB role
- Enact system audit practices and conduct audits to ensure data integrity.
- Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
- Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
- Ability to develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.
- Works closely with customers, Systems Engineering and Service Delivery Teams to establish business requirements for the CMDB.
- Produce and execute a plan for implementing the Configuration Management processes using ServiceNow
- Recommend robust configuration management procedures and standards for using CMDB.
- Ensure ITSM and CMDB alignment with ITIL v3 framework.
- Act as a key stakeholder supporting key CMDB tasks:
- Communicate CMDB activities to enhance general awareness of processes and standards.
- Liaise and train internal partners whenever necessary.
- Defines and develops business processes, policies, roles and responsibilities, and performance metrics
- Conducts analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks.
- Plans and implements process improvements, including: future state design
- Interfaces with all service stakeholders including customer, systems, and technology.
- Ensures compliance with Change Management policies and agency guidelines.
- Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance.
- Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines.
- May coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
- Strong interpersonal and teamwork skills
- Candidate should be a motivated, self-starter with the ability to accomplish tasks under pressure with limited supervision.
- Candidate must be a team player.
- Candidate must have flexibility to accommodate time-sensitive and mission-critical work.
- At least 1 year of proficiency with Microsoft Office (Word, Excel, and PowerPoint) applications and common office software applications.
- The successful candidate will have exceptional oral and written communication abilities
- Security Clearance Requirement - US Citizen who must be able to pass a Commonwealth of Virginia background check.

Skills/ Education / Certifications / Other
- Bachelor’s degree or higher
- Degree requirement waived in lieu of significant recent and relevant work experience: minimum of five (5) years’ active duty military or minimum of five (5) years’ relevant experience.
- TIL Foundation Certification or higher, preferred.
- Software Experience
- MS Office Suite (Word, Excel, Power Point, Outlook Calendar, Project, Internet Explorer, and Access), and Adobe Reader, MS Sharepoint
- ServiceNow, preferred

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: May 7, 2018, 3:38:56 PM
Primary Location: United States-VA-RICHMOND
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

Nearest Major Market: Richmond

Job Segment: Database, Manager, Engineer, Security Clearance, Developer, Technology, Management, Engineering, Government

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