6 hours

Configuration/Incident Management Analyst (mid- level)

Chantilly, VA 20151
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Business Group Highlights


The Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military intelligence customers. Serving federal agencies and the Intelligence Community for more than 50 years, the Intelligence group helps our clients meet their mission needs by providing trusted advisors, leading-edge technologies, and innovative solutions.


Responsible for supporting both Configuration Management and Incident Management functions in the NRO/COMM Corporate Application Office (CAO). Responsibilities include working as part of a team to manage and triage tickets for services and applications and assigning them to the approriate resposnsible contractor supporting the enterprise. Monitoring approvals and placing them in que. Running reports and facilitating meetings. Provide analysis of current processes and provide recommendations for improvement. May support system configuration changes specified by management and other functional groups through the Request For Change process. Operates configuration management and incident management tools (e.g.JSMART/GFORGE, ServiceNow, HelpNow, etc.). May provide support for configuration identification, control, reporting, and auditing. May perform tasks to ensure new configuration management baseline operating parameters are documented, comply with standard configurations, and are logistically sustainable. May assist in developing new configuration standards. May train requirement engineers in the use of configuration management tools and the implementation of CM quality standards. May provide guidance to less experienced team members.



  • Requires 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.
  • TS/SCI w poly
  • Bachelors degree, preferably in science or math
  • 5-7+ years experience in Configuration Management including 2 years experience with Incident Management


  • Knowledge of NRO evironment, or other Intelligence Community (IC) client
  • Experience with use of ServiceNow, HelpNow, JSMART, GFORGE
  • ITIL certification


About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).


  • Information Technology
Posted: 2020-09-23 Expires: 2020-10-23

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Configuration/Incident Management Analyst (mid- level)

Chantilly, VA 20151

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