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Trinity Health

West Hartford, CT
Trinity Health
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Job Details

## Job Details

* 1 - 3 years of experience required

* **Job Details:** A successful concierge will have an energetic personality and be motivated to serve residents and all of those who enter The McAuley.

**General Responsibilities:**

* Consistently deliver outstanding customer service to residents, families, patrons and partners who live, visit and do business within the community.

* Anticipate the needs of residents and families, going "above and beyond" routinely to provide a comfortable and safe environment and a home-like atmosphere.

* Assist the leadership team in creating a customer-driven hospitality model at the community including establishing and measuring service standards for phone etiquette, and issue resolution.

* Proactively identify solutions to resident/family concerns and make recommendations for improvement.

Minimum Qualifications:

* High School diploma or equivalent

* A minimum of 1 year experience in the hospitality industry.

* Ability to adapt to ongoing changes and work in a fast-paced customer -driven environment

* Possess interpersonal and relationship building skills to work in a cross-functional team as well as the ability to work with residents base on their cognitive ability.

* Must possess superior customer service skills and professionalism.

* Basic to intermediate proficiency with Microsoft Office, electronic mail and calendaring, and the ability to utilize and maintain standard office equipment.

* Candidates must successfully complete the hiring process, including peer interviewing, references and background check, fingerprinting, post offer physical, including drug screen, PPD and flu vaccination.

*Facility:* McAuley

*Location:* West Hartford, CT

*Department:* Concierge-Security

*Schedule:* Contingent

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