14 days old


City of Dubuque, Iowa
City of Dubuque, Iowa 52001
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DEPARTMENT: Human Rights      

ANNUAL SALARY RANGE: $55,660 to $72,779 

GENERAL STATEMENT OF DUTIES: This position is designed for a creative, energetic individual who is interested in catalyzing resident participation in community and government. The person in this position performs responsible administrative work in providing strategies, planning, facilitation, and development services to City management and departments, and for creating and implementing a long-term community engagement plan that includes consistent and effective communication, engagement, and participation in local government and community building processes and supporting an inclusive community. The person in this position is an important team member supporting the efforts to become a high-performance organization that is data driven and outcome focused with the ultimate goal of creating an equitable community of choice, through planning, partnerships and people. Performs related duties as required. 

DISTINGUISHING FEATURES OF THE CLASS: The work in this class involves responsibility for creating and implementing systems to engage community members in local government and as partners in collaborating to impact community issues. The work requires the exercise of independent judgment and is performed with considerable independence. The employee in this position reports to the Human Rights Director and work is reviewed by the Human Rights Director through reports, conferences, and results achieved. 

WORK ENVIRONMENT: The person holding this position will work irregular hours and may be required to work nights, weekends, and holidays as necessary to complete assigned duties and responsibilities. Work is performed in a variety of settings including offices, community meetings, businesses, classrooms, and homes in the community. Frequent independent travel throughout the city is required. 



  • Develops and designs a segment for the City’s annual equity report on the status and trends in equitable and inclusive community engagement across the organization, including measures of accountability for work plans and results.
  • Fully utilizes available technology, including but not limited to Civic Plus and Socrata to meet the data analysis and planning needs related to community engagement.
  • Uses qualitative and quantitative data to help identify and support mechanisms to remove barriers and improve equitable and inclusive community engagement across the organization.
  • Collaborates with the Equity Outreach Coordinator and the Strategic Workforce Equity Coordinator on community relations with underrepresented groups and develop strategies to increase community access to information and opportunities related to engagement with government.
  • Analyzes data to help inform departments on needs for community engagement around specific goals and services.
  • Serve as an in-house consultant to departments and facilitate the Community Engagement Equity Team in areas of process improvement, strategic planning, work plan development and system design related to community engagement.
  • Provides opportunities for early involvement and meaningful voice in identifying community needs and shaping solutions in partnership and in support of other organizations.
  • Ensures that barriers to participation for culturally and economically diverse communities are identified and removed.
  • Uses training, one-on-one interviews, and small group meetings and other techniques to facilitate engagement of residents in support of departments solving community problems.
  • Provides training that assists departments in using quantitative and qualitative data tools to improve community engagement within departments with respect to City services.
  • Conducts workshops on effective community engagement tools and processes, encouraging employee generated ideas and actions.
  • Develops and implements strategies to increase representation on City Boards and Commissions and expands equitable and inclusive engagement by Boards and Commissions.
  • Designs and implements resident engagement strategies for City Council goal setting and the City budget.
  • Maintains accurate records and prepare reports related to program activities.
  • Explains to superiors and elected officials the status of or issues involved in activities.
  • Responds to citizen’s questions and service requests in a courteous, timely and equitable manner.
  • Participates in the City’s Intercultural Competency Training and Program. 


ESSENTIAL: This position requires a broad skill set centered around cultural awareness, human development and group dynamics such as:

  • Knowledge of social identity development and other theories of individual and organizational change as it relates to intercultural competency and creating an inclusive and equitable environment for participation.
  • Knowledge of diversity, equity and inclusion.
  • An understanding of policy and context and the role of local government in a democracy, including an awareness of community culture and subcultures within the community.
  • Ability to collect, analyze and synthesize qualitative and quantitative data.
  • The ability to navigate complex systems and identify key interventions to enhance engagement in community life and problem solving across various sectors in the community.
  • Skill at framing issues and designing effective group processes taking the cultural diversity of constituent groups into account.
  • Thorough knowledge of principles, practices, and techniques related to designing effective engagement strategies, intercultural communication, conflict management, systems thinking, collaborative decision making, consensus building, and meeting facilitation that fosters a chosen accountability and an asset based approach.
  • Skill at asking key questions to facilitate understanding.
  • Skill at influencing and motivating people to be involved without use of authority or force.
  • Skill at nurturing individuality and independent thinking amongst group members while simultaneously building consensus in working toward common goals that affect the future sustainability of the community.
  • The ability to manage one’s own and others’ emotions and values.
  • Skill at facilitating dialogue across differences in personal values and beliefs.
  • Skill at actively seeking out different viewpoints and leveraging the benefits of different perspectives.
  • The ability to build trust and assist people in managing change.
  • The ability to foster an environment where culturally diverse people can work together cooperatively and effectively to meet community goals.
  • Training and development skills including the ability to teach effective engagement skills to other staff members and to community members.
  • Proficiency with technology, the ability to learn new skills and systems, and the ability to conduct on-line moderation of discussions and managing social media.
  • A work style that is self-motivated, reflective, self-aware, and adaptive and that includes the ability to fulfill a variety of functions in a team environment without direct supervision.
  • The ability to think critically and expansively by combining ideas in unique ways or making connections between disparate ideas.
  • The ability to establish and maintain effective working relationships across cultural differences with employees, businesses, community organizations, and the general public.
  • Skill in intercultural and interpersonal communication.
  • Skill in demonstrating cultural humility and handling ambiguity.
  • Skill in demonstrating empathy and understanding regarding the experiences of individuals from traditionally marginalized communities.
  • Skill in taking responsibility for continued personal learning and in facilitating learning with others around issues of equitable and inclusive community engagement, including but not limited to racial equity.
  • Skill in building a sense of empowerment and shared responsibility for advancing equitable and inclusive community engagement across the organization.
  • The ability to manage, plan, and implement projects, establish project boundaries, and evaluate project success.
  • The ability to maintain records and prepare reports.
  • The ability to communicate effectively, both orally and in writing.
  • The ability to make public presentations.
  • The ability to plan, organize, and prioritize work.
  • A demonstrated ability to follow a management philosophy that is input oriented and values problem solving and the development of partnerships.
  • Demonstrated ability to be a team player.
  • The desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork. 

ACCEPTABLE EXPERIENCE AND TRAINING: Bachelor’s Degree in Community Development, Civic/Public Engagement, Communications, Political Science or related field; some experience applying an intercultural approach to equitable and inclusive community engagement practices, policies and strategies with others in a diverse working environment; experience working with a diverse workforce; or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities. 

SPECIAL REQUIREMENTS: Possession of or ability to obtain and maintain a valid Iowa Driver’s License or, alternatively, the ability to travel independently throughout the community. 


APPLICATION: Please submit an employment application and resume to Randy Peck, Personnel Manager, City Hall, 50 West 13th Street, Dubuque, Iowa 52001-4805 by November 26, 2018. The Personnel Office may be contacted at 563-589-4125 or citypers@cityofdubuque.org. The employment application, benefit summary and job description are available at www.cityofdubuque.org/employment. Women, minorities, veterans and qualified persons with disabilities are encouraged to apply.



Posted: 2018-11-05 Expires: 2018-12-06

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City of Dubuque, Iowa
City of Dubuque, Iowa 52001

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