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Client Response Representative


Nashville, TN
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Informa Careers


Client Response Representative

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Job Description


Informa Financial Intelligence | Client Response Representative | Informa Financial - Nashville, TN 



Informa Financial Intelligence provides a unique and a valuable platform consisting of research, data, and solutions for the banking, asset management, trading, wealth management and advisory markets. Our platform enables our clients to optimize their client engagement to drive new business growth and support client retention.   Informa has always been recognized in the industry for offering highly customized systems and outstanding client services, which greatly enhances our customers’ client relationships. Our unique ability to create quality solutions, along with our capacity to deliver supply valuable market intelligence makes Informa a consistent market leader throughout the investment community.






Informa Investment Solutions, Inc. (IIS) is currently seeking an entry level Client Response Representative to join its team in Nashville, TN. We are looking for organized, disciplined self-starters that strive to deliver a world class standard of Customer Service. Continually improve your product and industry knowledge to ensure the best support can be offered to all clients and lead by example in all forms of Client communication.


IIS provides investment professionals with customized systems and outstanding services for use in their own client relationships. Our unique ability to create quality products—along with our incomparable capacity to supply valuable data— makes us a consistent market leader throughout the investment community. We are a premier provider of content and applications for the Wealth Management, Pension and Investment communities. We empower financial institutions and their clients to make informed decisions through the use of our information, software and services.





  • Provide daily support, data issue resolution, and special request processing for Clients.
  • Ensure key enhancements to the product or service are communicated to all users, through emails, web-based training and personal calling
  • As the voice of product end users, capture and represent their business requirements and feedback to internal stake holders
  • Ensure that all activities with clients are logged in Salesforce.
  • Participate in business improvement initiatives and client escalations as appropriate
  • Feed any new leads through to the appropriate sales channel.
  • Provide timely communication to your manager on any client, process or product related issues
  • Complete other tasks as assigned by supervisor. This may include some night or weekend work.





  • A self-starter with a commercial focus
  • Ability to articulate complex solutions in a simple and coherent manner
  • Strong interpersonal and communication skills
  • Outgoing, confident and engaging
  • Self-critical and receptive to advice and constructive criticism
  • Presentation Skills
  • Exceptional organizational and problem-solving skills





  • Education - 4-year college degree or equivalent work experience required.            
  • Financial Industry Knowledge with a basic understanding of investment securities.
  • A working knowledge of Microsoft Office applications. Microsoft Access is preferred.
  • Experience of trouble shooting technical issues with web accessible data products.
  • Responsibility and Initiative - An ability to work independently in an efficient and responsible manner.



To apply for this opportunity and develop your career within an industry-leading global brand, please send your CV and a cover letter and salary expectations. 



About Informa:


Informa’s Business Intelligence (BI) division provides specialist data, intelligence and insight to our customers, helping them make better decisions, gain competitive advantage and enhance return on investment.


BI has a valuable portfolio of digital subscription products, providing business critical intelligence to global, regional and niche communities within six core industry sectors: Pharma & Healthcare; Finance; Telecoms, Media & Technology; Transportation, Industry and Infrastructure and Agribusiness & Commodities.


Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.


Job Location
Nashville, Tennessee, United States
Company Location
US Nashville 601 Grassmere Park (40)
Position Type


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