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Client Experience Associate (Software Products)

Information Management Services, Inc.

Beltsville, Maryland 20705
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Full Time
Information Management Services, Inc.
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Job Details

Looking to launch your new career?

Searching for a position with plenty of room for growth?

IMS, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, welcoming work environment, where we respect employees’ personal & family time by providing flexibility and work-life balance. We design our positions to emphasize the personal strengths of each employee and encourage their professional growth. Add to that social events, casual dress, and no cubicles- that’s why many employees have stayed with us!

Join us as a Client Experience Associate & see what makes IMS such a rewarding place to work!

 As a Client Experience Associate on our Software Products team, you will:

  • Consult with new & current internal & external users of IMS’s developed software applications via phone & email to answer questions & address any related concerns, while creating lasting, exceptional client relationships
  • Provide advice to clients on identifying their requirements & implementing our software applications to meet their needs
  • Collaborate with internal developers & managers to resolve client concerns & fulfill client requirements
  • Work with the client experience team to develop & update documentation & training materials
  • Analyze & test custom software systems
  • Perform other client-related duties as assigned

To be eligible for this position, you must meet the following requirements:

  • BA/BS in English, Biology, Social Science, or a related field from a U.S. DOE accredited institution with a 2.9+ GPA
  • 0-4 years of professional experience in a customer-oriented position
  • Demonstrated strong verbal & written communication skills
  • Demonstrated ability to relay technical information to clients & users in layman terms
  • Demonstrated strong problem-solving & analytical skills
  • Demonstrated customer service skills
  • Excellent attention to detail & organization skills
  • Must be able to multi-task, meet deadlines, & work within a team
  • Strong presentation skills preferred
  • Experience with databases a plus

Starting at $40K/year; Salary Commensurate w/Experience

If this sounds like the right career for you, apply today at: https://www.imsweb.com/employment/job.description.php?position=20296. EOE/M/F/Disability/Vet

Apply on the Company Site
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