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Business Systems Analyst I - Eniteo (Req 650)

Reliance Steel & Aluminum

Cypress, California 90630
Job Code:
Div 98 #650
Job Type:
Job Status:
Full Time
1st Shift
Reliance Steel & Aluminum
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Job Details

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

Job Summary

The Business Systems Analyst (BSA) works with Business Stakeholders to gather and understand business requirements and translates the requirements through analysis and design into functional solutions. The BSA is a subject matter expert in one or more functional areas. The BSA establishes and executes the testing strategy for projects and production support fixes.

As Eniteo is a “commercial off the shelf” (COTS) product, the BSA coordinates with the product vendor to test and apply fixes and enhancements to all environments. The BSA also manages the upgrade activities.

This role requires a working knowledge of the organization's industry and competitive position. The Business Systems Analyst contributes to the planning/analysis, design and testing phases of a project and works closely with the project manager and other team members to insure project success.

Essential Functions

Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

  • Configure and administer ERP products, working with all related RTS departments and Vendor.
  • Effectively uses interviewing skills to elicit, identify, and document business requirements for low to medium complexity solutions.
  • Precisely and consistently captures business problems.
  • Prioritize business requirements to identify the most critical needs.

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

  • Accurately translate business requirements into functionality.
  • Manage requirements to meet business expectations.
  • Document the current business process and the desired "to be" state.
  • Work on one or more low to medium complexity implementations/deployments.

Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

  • Clearly articulate the impact of business problems and benefits using business language.

Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

  • Create, manage and meet accurate project effort estimates for assigned tasks.
  • Adheres to RTS project methodology throughout project lifecycle.

Designing for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

  • Incorporate usability and user interface (UI) efficiencies into business solutions.
  • Understand the business data needs as it relates to a potential solution.

Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.

  • Ensure that business requirements have been met through testing and validation.
  • Execute functional testing and validation of proposed solution.
  • Develop effective use cases to test solution to business requirements.
  • Document validation results and address any that were not as expected.

User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.

  • Build user acceptance test cases.
  • Coordinate testing with end users.
  • Provide clarification on basic questions of solution testing.
  • Support the training of end-users on business solutions.

Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

  • Provide the link between the business and technical views of the system.
  • Can listen to and understand technological constraints.
  • Clarify the business rationale of a solution concept.

Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.

  • Proactively resolve customer satisfaction issues.
  • Provide support for existing reports, dashboards, or other tools.
  • Manage timely flow of information to users.

Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.

  • Maintain library of documents, templates, or other reusable knowledge assets.
  • Applies and uses information and technology standards in design of solution.
  • Obtains key inputs from Enterprise Architecture groups to ensure compliance and exception management.
  • Adheres to project management methodology.

Supplemental Duties & Responsibilities

  • Pursue training and development opportunities; Strive to continuously build knowledge and skills.
  • Assist personnel in other RTS departments to resolve technical and/or application issues.
  • Other duties as requested

Core Competencies

Problem Solving – Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them                                                                                                                      
  • Break down low to medium complexity problems and identify all of their components                                                                                                                    
  • Provide insight into the root-causes of problems                                                                                                                        
  • Seek advice from those who have solved similar problems                                                                                                                                    
  • Anticipate problems and be proactive in addressing them                                                                                                                  
  • Follow up to ensure that the problem has been resolved

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather relevant information before making decisions.
  • Escalate decisions when appropriate.
  • Weigh pros and cons of each option before making a decision and moving forward.
  • Apply lessons learned from prior decisions.                                                                                                                                                                                                                                      

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations.
  • Listen to concerns and resolves reported issues effectively and promptly.
  • Ensure and complies to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
  • Deliver high quality products and services.
  • Committed to continuous improvement                                                                                                                                                                                                                                        

Accountability – Holds self, accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Coordinate between own functional area and areas below or above in the project stream as needed.
  • Set well-defined and realistic personal goals.
  • Comply with established policies and procedures.
  • Accept responsibility for mistakes.
  • Display a high level of initiative, effort, and commitment towards completing assignments.
  • Minimize re-work.
  • Seek out learning opportunities.
  • Identify training needs and takes action to obtain knowledge.

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Understand one or more area within a company, (i.e., finance, sales, procurement, warehouse).
  • Know and applies specific Reliance business knowledge pertinent to job responsibilities.                                                                                                                                                                                                                                        

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Establish rapport with co-workers easily                                                                                                                                                                              
  • Encourage and facilitate cooperation, pride, trust and group identity                                                                                      
  • Foster commitment and team spirit                                                                              
  • Work with others to achieve goals                                                                                  
  • Listen and respond constructively to other team members' ideas                                                                                          
  • Offer support for others' ideas and proposals                                                        
  • Be open with other team members about his/her concerns                                                                                              
  • Share his/her expertise with others

Communication – Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, controversial)                                                                                                                                              
  • Ask questions and summarize what was heard to prevent miscommunication                                                                                
  • Present information in a concise and focused manner                                                                                                                                                  
  • Listen to others                                                                                                                      
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner                                                                        
  • Produce written information, which may include technical material that is appropriate for the intended audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner    
  • Treat co-workers in a fair and equitable manner                                                                                                                                            
  • Empower others by sharing information                                                                                  
  • Actively listen and clarify information as needed                                                                                                                                                
  • Foster an atmosphere of open communication                                                                                                                      
  • Behave in a tactful, compassionate, and sensitive manner

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.comto request an accommodation.


  • Bachelor’s degree in computer science, information science, Business management or equivalent work experience in a related field required
  • 1+ years of Metals industry or Supply Chain experience required.
  • 2+ years of Business Systems Analysis experience required.
  • 2+ years of experience supporting ERP applications such as eStelplan, Eniteo, Microsoft Dynamics AX, SAP and Oracle at a business user level required.
  • Core understanding of ERP terms, functionality and end-to-end system process flow required.
  • Proficiency with ServiceNow or equivalent IT Service Management platforms preferred.
  • Proficiency with Microsoft Windows and Microsoft Office products required.
  • Technical or administrative experience with collaboration tools like SharePoint and Box preferred.
  • Capable of learning new systems and implementing new system functionality.
  • Possess intermediate knowledge of SQL and databases.
  • Exposure to financial business reporting applications like Business Objects, HFM, eRAM, FAS, or equivalent a strong plus.
  • Must be self-motivated and able to work independently and with minimal supervision and as part of a team.
  • Detail oriented with excellent interpersonal communication skills.
  • Excellent customer service skills.
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